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"This is easily the best hotel in Rye, and, in my opinion, one of the best I have had the pleasure of staying at. Like many hotels the food was excellent, the service was excellent the rooms are beautifully decorated and the simple things like having a decent shower or bar are so well catered for. What sets this apart is the vibe of the place, you can feel the history, You can feel the culture that has been created in the team, who really understand customer service. From my first interaction...

"Staff very friendly and helpful. Evening meal great. Pool area/amenities disappointing. A little tired; steam room nonexistent. Saunas squashed into a corner between toilets and showers (in separate male/female cloakrooms) extremely uninviting!!!!"

"Had a great stay at the lookout. Some of the decor is a bit dated in places. But when it was done was done to a very high standard so has worn well. The hotel has benefit of parking which is charged at £10 a day. This compares well to costs of public car parks in Rye. Definitely worth it for the convenience. Room was large and airy and well cleaned. Will be bsck"

"Lovely hotel large comfy rooms ,pillows nice and bouncy tea ,coffee and biscuits in the room nice products in the bathroom , very clean hotel only cold buffet breakfast due to a gass cooker problem but directed to the george for a cooked breakfast which was perfect would definitly book again."

"Me and my partner stayed at the Mermaid in over the May Bank holiday. We stayed in room 19, which was a great size and clean. Staff were really friendly and breakfast was very tasty. Would definitely recommend this hotel when staying in Rye."

"Friendly, helpful staff, lovely old building"

"Service from all staff members was excellent. Quality of meals including breakfast could not be faulted."

"Staff were very helpful and the breakfasts were good, catering for those with allergies. Lovely quiet hotel with good sized rooms. Good location for exploring other places nearby."

"Hotel is beautiful and everything is super chic.. loved our stay, staff very helpful and the areas to chill, drink, eat and relax are good. Swam in pool and lake, also arrived to a beautiful plate of chocolates for our wedding anniversary, lovely treat.. will be back for a girls retreat next time … a wonderful stay .. xxxx "

"Hotel was ok, clean enough but needs updating. Hot water was very intermittent, I was told it needs to run for 15 mins before getting warm, but I ran it for much longer than that and still had to have cold showers every morning. Breakfast was overpriced for what it was. Great location and friendly staff. "

"Comfortable room (better than I expected for the price), very clean throughout, polite, friendly and helpful staff. Outside garden was rather unkempt and decking and woodwork needs attention. Interior refurbishment was being carried out with no disturbance to residents. Broken bathroom fan had been noted and was repaired on day two. Filipino chef excellent with a variety of unusual but excellent dishes on the menu - do try some! Car parking space is a bonus. Yes, I will stay there again, despite...

"On the Beach Front,the Hotel Smelt Musty and Old the Reception Was Midway Up on the First Floor Stairs.The Room We Had No.5 Was Extremely Hot onthe Bank Holiday Weekend 23th May to 25th.We Asked When We Arrived For a Fan He Said No We Don't Have Them.Bathroom Nice and Big Nice Shower System.Beds Nice and Comfortable TV Basic Channel but Very Clear.Good Mirrors For Dressing."

"We had room 17- a review of this room last September was awful. If accurate it has now been improved as it was comfortable and we had no issues with it. All staff were very good - friendly and efficient.Breakfast was excellent. Ample parking at front of property . Grassy area at back alongside the river with sitting area was very nice. Position of hotel is great with a short walk straight into Rye which is a lovely town with many places to eat - lovely old pubs and interesting buildings. Lamb...

"Great breakfast "

"We had a lovely stay in this welcoming and comfortable hotel. Excellent service and a beautiful breakfast. Nice gardens and plenty of parking. "

"Rooms are comfortable and beds terrific. Young staff could use some hospitality training on how to be more friendly and gracious with guests, or at least a smile. Could have made an effort to be more accommodating- ie arrived just as dinner service ended. Could have offered snacks, nuts, something… Asked about GF breakfast options. Didn’t seem to know so I had to ask item by item… toast? Breakfast meats? Beans?"

"Lovely golf course and breakfast was great but slow. Room was very dated and the bed had a huge dip in the middle. Very outdated and an old TV so couldn't even put on Netflix and relax."

"Very easy and nice staff! Very comfortable for me and my Mrs. Complementary snacks and drinks were a touch too! Would 1000% stay here again."

"Easy parking, very calm environment "