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"Clean room and good access"

"We were a party of four and we arrived at the hotel late at night after a long car ride. We were told there would be two cans of water in the room, and when we asked if we could have two more because there are four of us, the man at the desk said no. It was only after another employee told him to give us water that he gave us two more cans. So already we were off to a bad start and could not believe the lack of customer service. One day we only received 3 towels, and when we asked the staff if...

"I liked the restaurant choices, the availability of the water taxi to bring us right into Newport, and the pet-friendly atmosphere."

"Great location. Parking easy. Rooms had updated bathrooms which was nice. Carpets worn and should be updated. Noticed lots of trash around the property and hallways needed painting. Restaurant staff very nice and good food. No breakfast on premises which was surprising."

"Staff courteous and helpful. The Beach House is run down, even more than when I visited in 2025. It’s part of the charm. However, I had three guest rooms, and one of them a king suite, the bathroom ceiling was falling apart there was mold on the ceiling as well. Light bulbs were burnt out as well. Couch was stained, worn, and not comfortable. Additionally there were never any beach towels available when e asked for them. It’s a wonderful location, but I think they I’ll stay elsewhere next...

"Great"

"Great location! Rooms could use a bit of updating but were clean. Have stayed multiple times and would go back."

"The fitness center and hallways were extremely hot and muggy. The breakfast was all carbs and no protein aside from the fake egg omelettes. Would've expected more for my money"

"The hotel looks fine from the outside. The room wasn't properly cleaned, and I found a cockroach; the hallway carpets were very dirty. The gym is tiny, and the pool is smaller than it looks in the photos. For breakfast, the apple juice is kept in a fridge, and the bagels, muffins, and waffles have been sitting out cold for days. You serve yourself, and they charge you for every single item you take; I was under the impression you could order a proper breakfast, but that turned out not to be...

"My boyfriend and I stayed here for 2 nights and it was perfect for our stay! Our room was on the top floor and it was clean, spacious and comfortable! Grab and go breakfast was included in the fee (we didn’t utilize) but plenty of people did! About a 10 minute drive to Thames street, perfect location. The gentleman at the front desk was lovely and very helpful in his recommendations. We would definitely come back!"

"Only negative would be the room wasn’t ready when we arrived (1 hour after check in opened). That said 10 minute wait and all was sorted. Very friendly staff (Carlos on front desk especially). Well maintained clean and great view."

"We loved our stay here. The hotel was really cute with spacious rooms. Staff was very helpful. There was a shuttle that ran from hotel to town every hour. We would stay again. Only small complaint was there could be more lighter in the room, but nothing to change my rating. They even had a steamer in the room and great products, soap and cream."

"The AC is weakkkk. Room set at 65 will not go lower and was HOT & Humid. Complained and said nothing they can do they are sold out, no other rooms. We showered and were sweating. I asked for Fan, sorry no fan. Asked again for different room or to look at AC, they said AC was working fine. No way was it 65 mor like 77. The room we stayed in was a Cubicle. No windows but a sliver at top of room. This room is the same price as all the other rooms. I complained, no change in price. There...

"I feel as if the moto today is pay more and get less but that’s across the board for everything. The room needed a few more towels. I don’t mind not having daily maid service ( and I could ask for it) but please give me more than two towels in the room. We were able to ask for more but then again I paid enough not to have to go get more towels. The breakfast nook was very minimal, which wasn’t a big deal for me but again pay more get less. The coffee was terrible. So weak it didn’t even taste...

"Absolutely amazing experience! If you want to hear the ocean all night long and walk right onto the beach in the morning, this is the spot! Rooms are very clean and well maintained and the view and location are priceless"

"Love this place"