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"The staff was always friendly and engaging but the service wise at the bars and restaurants was slow. It takes ages before they will reach out and offer a drink or food menu. The hotel doesnt provide any tours and doesn’t collaborate with the travel agencies to offer such services. They dont have any entertainment either, it feels like you stay in the retirement community. 🙃 It is centrally located within the walking distance to the major institutions and downtown area."

"Very close to shopping centers, markets and a lot of places to eat out."

"Overall, a very pleasant experience staying at Novotel. The staff was extremely friendly and accommodating, even offering late check out, uninitiated by me, at no extra cost. I would definitely pay the extra for the second floor rooms (deluxe room and above). The increase in price is relatively minor, and the privacy and views from your balcony is well worth it. I would be wary of the restaurant, however. I ordered pasta that had a broken, oily sauce, and a creme brulee that was obviously baked...

"Very good hotel and location. Parking is secure. Hotel rooms are clean. Temp in the room was 16 Deg C and the thermostat did not work. The bath is nice but the water seeps below the shoeer glass all across the bath. The door security chain lock is installed incorrectly. When you open the door, the chain comes off. Basic maintenance i s lacking."

"Nice place to stay for vacation. Place very clean. Well maintained and staff very helpful"

"This place is a true gem, from the staff to the food to the rooms. It is outstanding. I would caveat that it’s not for everyone, there are limited options of food, there’s no room service, and some of the staff returns home every night. If you’re expecting a 24 seven full attention luxury resort this is not the place if he wants somewhere that is of exceptional quality with a lot of space for yourself and a bit more relaxed this is great. The staff is outstanding and extremely friendly, and...

"The staff were all very friendly and helpful the room was very clean everything went perfect"

"Great location and great staff. I will definitely stay there again. Thank you!"

"It was a good experience and I would return there if I had the chance."

"The on night duty staff was making a lot of noise making video call and talking that loud. staff bring there kids at the work place when we try to have a rest they have been making a lot of noise and running around the area, so we couldn’t rest well."

"EXTREMELY FILTHY AND SMELLY ROOM"

"Very good hotel ,staff very good , On arrival , fridge not working , fridge replaced . Aircon was dripping water as the discharge hose was leaking . Room was changed . Very happy with the service and staff . Kitchen very clean nice breakfast ."

"No bar, quiet, average condition rooms"

"The view was amazing 😊 The host was great but no water in the pool was very dissapointing. Very run down and needs new photos on the website. "

"No good for people to stay"

"Old property, you would never get out if there was a fire. Had a spiral.staircase to go to the 2nd and 3rd floors. Hard to use with suitcases. We would definitely not stay again."

"Very comfortable food was great and staff was helpful "