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"All over very good experience"

"Amazing stay at the resort! The pool and beach were both amazing, very comfortable sunbeds and very clean. Service was slightly lacking at the pool and restaurant and the prices for drinks by the pool were quite high. The buffet dinner was excellent, and the breakfast was good as well. The room was lovely and very clean. Overall, we would recommend as a resort but we would choose to stay closer to Old Town on our next visit."

"Staff extremely accommodating for my daughters very restricted diet, sourced products not usually found in the island. Second stay here, staff were excellent, all very friendly and polite. Buffett was extensive and changed every night. Rooms were great all sea facing. I preferred room on a higher floor. Would be nice to have an atm in site but there is one across the road at their sister hotel where the beach is. Hope to be back again!"

"​This was our second summer in a row at Grecotel Creta Palace, and once again, our holiday was just perfect. Creta Palace has truly become our second home and our own "little" paradise in Crete—a place where we haven't just made memories, but where we have found true friends and a real family. ​Beyond the beauty of the resort, its sublime recent renovation, and the amazing brand-new aquapark, it is genuinely the team that gives this place such a unique soul and endearing charm. Their warmth,...

"Excellent food from all of the restaurants, snack bars and even the buffet. Good range of pools without any major issue finding sun loungers. Beach is sandy and can easily swim in the sea safely. Water park is great to have as another option. Hotel is big on sustainability so have to refill your own water bottles each day, but easy enough to do. We occasionally needed to request the room to be cleaned via the app as not always done daily, however each time we requested it to be cleaned it was...

"Super tolles Hotel. Allerdings wurde nicht mitgeteilt das der Anbau vom Hotel gegenüber noch nicht fertig ist. Daher gab es tagsüber erheblichen Baulärm von Akkuschraubern, Hämmern und Bagger. Schade… Ansonsten ein Top Hotel mit sehr guter Lage…"

"Very good and family friendly experience. The staff were friendly and helpful, overall an excellent stay. The only complaint would be that dinner at 2 of the 4 restaurants felt a little like a conveyor belt where the priority seemed to be getting us fed and out as quickly as possible rather than having us enjoy the dining experience. With that said the experience at the other 2 restaurants was excellent."

"Essen war sehr gut"

"Traumhafte Hotelanlage; wunderbares und köstliches Buffet. Sehr schöne Zimmer. Gutgelauntes, sehr freundliches und hilfsbereites Personal."

"Super freundliches und engagiertes Personal, sauber und Pool & Strand super gepflegt. Sehr leckeres und qualitativ hochwertiges Essen - auch glutenfrei möglich! Kinderprogramm war auch wunderbar. Unser erstes Familienzimmer war relativ laut (Klimaanlage vor dem Balkon, Fahrstuhl), konnten aber wechseln."

"Excellent. We were a family of 3 and it ticked all of the boxes, aqua park, kids club, various pools (with very friendly lifegaurds), and beach, good selection of restaurants and a beach bar. Also a few Tavernas within walking distance and so you are not confined to the hotel."

"Aardige mensen. We kregen een upgrade naar een junior suite met een (gedeeld) zwembad. Uitgebreid ontbijtbuffet met veel keuze. Wij hebben het er erg naar onze zinngehad"

"The property itself is beautiful, but management and operations need significant improvement. Aside from the maintenance crew, most staff appeared inadequately trained in both hospitality and operational procedures."

"Sehr nettes Personal, schöne Zimmer: mit der Kategorie "Superior Poolblick" hatten wir eine gute Aussicht auf mehr und Pool. Etwas schade, dass der auf den Fotos noch vorhandene Spielplatz nicht mehr da war."

"We had to wait 20-30 minutes for our room despite it was already check-in time. Great position and sea view. Rooms are just ok."

"War alles super! Personal Mega lieb, Hotel sehr sauber."

"Wir waren bereits zum zweiten Mal im Syntopia. Es war alles perfekt! Ich würde es jedem uneingeschränkt empfehlen. Wir kommen sicherlich wieder :-)"

"Hotel mit eigenem Strand, so nah waren wir noch nie direkt am Strand. Reinigungspersonal top, Pool und Strand Top. Gym ist leider ein Witz, Frühstück könnte besser sein. Aber ansonsten ein Super Hotel."