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"Most of the restaurants were closed especially during the day so you have to eat at the buffet for breakfast and then either at the buffet or the kids pizza area for lunch. Incredibly loud music constantly, it's definitely a party vibe like it was never before. Absolutely miserable stay. It would have been so much better if at least a food quality was good, but frankly it wasn't. Not up to par at all."

"This was a great experience. From the food and drinks, to the activities offered in the resort. We were beyond satisfied and will definitely be visiting again!"

"Best family vacation ever!"

"Great job"

"Amazing place to stay at would definitely come back"

"Everything was perfect! Just wish the sargassum wasn’t as bad at the"

"Overall great experience"

"All restaurants were really good and reservations were fairly easy."

"if you are there for the ocean check via online search the current conditions of the sargassum ahead of time …. at certain times of year the ocean water is brown across moon palace and 100 other resorts unless you go north or to Cozumel"

"The staff are very familiar with us"

"First time here and the property is amazing. Staff is super helpful, room was always clean, and food was great."

"good"

"Bonito hotel el personal muy amable, Maximiliano de recepción muy atento! Las hamburgués del área de piscina deliciosas"

"Our experience at Moon Palace The Grand in Cancun was extremely disappointing and one of the worst hotel stays we have had. We traveled from the DC area with our children, leaving home at 2:00 a.m. When we arrived around 11:30 a.m., the kids were exhausted and hungry, and my daughter was pale and not feeling well. I explained this at check-in and asked for early room access or a comfortable place for her to rest, but we were pointed to a couch in the lobby. The cleanliness was shocking. There...

"The room was amazing, the service was excellent. The staff were very attentive, all the food was great! The ocean view was breathtaking!"

"Everything"

"We loved the pool partys and the shows they have at night"