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"This is an incredible property. We were able to enjoy the fun adventures at the parks as well as the hotel. Although expensive, if you and your family are adventure enthusiasts, it’s a good deal. "

"Family friendly | Not as renovated as some other properties "

"Most employees are very nice and friendly "

"Interior of the resort was quite beautiful. Exterior of the resort leaves quite a bit to be desired. The pool area is very condensed and crowded. You feel like you’re on top of the other guests at all times. We spent a lot of our vacation just waiting. Waiting on line for someone at the front desk, waiting in line for the buffet, waiting for service at the pool…just waiting. Pool chairs are nearly impossible to come by. Prepare to pay to rent a cabana if you want somewhere to sit down -...

"Excelente, buena comida y bebida "

"Great hotel "

"Very excellent stay"

"The staff and workers all were very pleasant. They all worked hard and put 100% effort to make the trip enjoyable. The one nightmare we had was with Palace Elite offices. Very pushy in trying to make you join their membership. They made a mistake with out billing which ended up overcharging our bill. We spend hours and hours of our vacation trying to clear up this bill and they still didnt take care of it. "

"This stay was great the room was clean only thing food was not so good. The staff throughout the property were very kind. "

"A time was had !!! "

"Happy to know the property will be remodeled. It is definitely in need of an overhaul. We would be happy to return once that is completed."

"The food from pajama party was cold and wrong. Transportation inside the facility would just pass by and not go to lobby to pick us up, It got to a point were lady’s standing by had to complain about the situation. They also never gave us the pictures they promised for the family slime. Other than that staff, food, entertainment, park, rooms bar’s was a 5+ stars"

"This resort is incredibly beautiful with amazing staff that were kind and friendly. The only reason I did not rate this 5 stars is because both the breakfast and lunch options were redundant. The food items were all the same every single day without any variety."

"Limited number of seats"

"Love the property the moment we got there they offered us a nice drink. The property is just amazing so beautiful very clean rooms The staff is so friendly and nice. They welcomed us with a smile and went above and behind for us as we eat kosher and we cannot eat meat They prepared for us a lot of options with veggie they even made for us room service after hours because we were hungry they were just amazing. The pool is just great so beautiful the drinks are amazing. We will definitely come...

"Just got back from an amazing stay in Cancun and had to share! 🌴 The room was spotless and very well maintained, which made it easy to relax from the moment we arrived. The staff were incredibly friendly and welcoming—always ready to help with a smile and made us feel right at home throughout our stay. And the food… absolutely excellent! Every meal was fresh, flavorful, and had plenty of variety to choose from. Overall, a fantastic experience and I’d definitely recommend this hotel to anyone...

"Beautiful, clean rooms. Didn’t feel too big or crowded. Nice pools. Service was excellent, there were waiters everywhere. "

"Pool side setting was comfy, i enjoyed the pool. Room was clean, however the jacuzzi upstairs in my room was not clean, did not use even though i paid for it. The room door was squeaky, but they did come in fix it at my request. The staff was excellent, shout out to Krystel and Marco, those are the 2 names that stood out."

"The resort is large, and the rooms are spacious. I loved knowing that, as a VIP Silver member through Expedia, I received several benefits. However, the resort is not very clean. The pool was dirty, and outside by the beach, you can’t really swim because of all the seaweed, which is only cleaned once a week. The restaurants are always full, and it was impossible to make a reservation. There was really no nighttime show; I expected a bit more. The buffet food, however, is excellent and offers a...

"The hotel is nice, but I wouldn’t visit again. The bungalows are dated and the water below is murky and filled with seaweed. We couldn’t use the beach, because of the seaweed. They were working hard to try and remove it, but it didn’t work. The food is delicious, but the menu doesn’t change much, so after 3 days, we were bored with the food options. There were ants in our room, so we called the front desk and they sent someone to spray the room. The fumes caused me to itch all over, so that...