البحث عن فنادق في كينتانا رو

"The staff were pretty consistently rude for most of the week we were there. When we would ask for food at restaurants where they were serving at buffets they were consistently rude or acted like we were annoying them or like they didn’t want to be there. It was pretty shocking considering what we paid to be there. We wondered if they were treating us that way because we were Mexican-American and not White. No matter the reason, it was not OK. If you’re looking for a beach, this is not the place...

"Hotel was good. Great place to go with children. Food was ok. Pool was ok but they had cabanas lined up along the edge of the pool so you could not see the pool from chairs. "

"Muy buen servicio en el bar de la alberca."

"Es un Resort muy bonito ! Es grandísimo , tiene muchísimos restaurantes , la comida muy rica y variada en el bufete , la habitación muy amplia y con tina de hidromasje en el balcón , cama y almohadas muy confortable , limpieza de habitación excelente , mini refrigerador del habitación siempre surtido , batas y Pantunflas , el personal todos muy amables y atentos , tienen su propio servicio de taxis a toda hora , el hotel estaba en ocupación llena por ser Semana Santa , y de los grande que está...

"Clean rooms, food was delicious and Erick made delicious drinks "

"Very bad experience at this hotel. I was honestly ready to leave after the first night. The front desk was not helpful at all and didn’t try to solve anything. Worst customer service I’ve experienced ! it didn’t feel like a Hilton-level hotel at all. The pool area was also disappointing. Umbrellas couldn’t be opened, so there was no shade, and the water was very cold. Overall, a really poor stay. I would not recommend this place. Never."

"We LOVED our vacation at Xcaret Arte Resort. From the moment you arrive at the airport you have a shuttle pick you up and take you to the hotel where you will be welcomed with a moist towel, a treat and ice cream popsicle. And that fragrance in the lobby! It smells so good. Every area of the hotel has its own distinct fragrance. The All Inclusive Package was just that, all inclusive. Down to your toothbrush and slippers. The Xcaret parks are so beautiful! We visited three plus the Chichen Itza...

"It was over full at the Sunrise resort. Nizuc was a lot more calm and they don't tell you until you get there that you don't have access to The Grand without a day pass. Overall was unimpressed with the property for the cost and amount of upsells they tried to charge you. Also extremely hard to get dinner reservations. "

"The resort was clean, the staff were friendly and responsive - it was a beautiful spot for a holiday"

"We’ve been many times and this time it was different. It is under new management so definitely not as good… we got there around 12:30… gave our bracelets and told to come back at 2:30 to get our room. We came back and were told to stand in line to get our room, told by the staff in the lobby if I don’t like I could talk to management , so we did and he got us our room number and was told our luggage would be there in 5 minutes, 45 minutes later I come back to retrieve our luggage…we were...

"In the hotel there is nothing to do,after you go to the restaurant. The buffet is very limited, we stay 5 days and only one of those there was Mexican food ‘, the water in the shower and in the wash basing smelled very, very very bad. The jacuzzi in the room was dirty with a lot of soap scum."

"Hotel Nickelodeon espectacular para niños, solo tener paciencia ya que del lobby principal a las habitaciones hay que esperar Van, se hace filas largas dependiendo de la hr, al igual que los restaurantes, un poco tardados para asignar mesas"

"The hotel was exceptionally clean"

"The room was great.with a lovely view. Great service from all staff."

"It’s a beautiful resort. Very clean and it is beautifully decorated. The food at the Japanese restaurant was very good. I do have to say that the service actually left me very underwhelmed. The staff did not seem concerned with helping. You have to actually run after people to get service. Most were not friendly. I requested a hair dryer because my room was missing one, they took a really long time to bring it and when they did, it was not even working. I had to ask a housekeeper for one from an...

"Spent 4 days there for my wife’s birthday. Second time at the resort and fully enjoyed our stay. Great staff, always clean and the food is very good. Already booked a 3rd stay in September and looking forward to going back. "

"it was AMAZINGGGG"

"Pool side setting was comfy, i enjoyed the pool. Room was clean, however the jacuzzi upstairs in my room was not clean, did not use even though i paid for it. The room door was squeaky, but they did come in fix it at my request. The staff was excellent, shout out to Krystel and Marco, those are the 2 names that stood out."

"Dear Team, I am writing to escalate concerns from my recent stay at GR Solaris Cancun Resort, which fell significantly below expectations. 1. Room Allocation & Handling (Primary Concern) Despite booking a king bed, we were given two small double beds. No resolution was provided. We were asked to check out at 11 AM and wait until 3 PM for a new room—forcing us to wait 4 hours with valuables, which is unacceptable. 2. Misleading Lagoon View The lagoon view room had a completely blocked view....

"The hotel is nice, but I wouldn’t visit again. The bungalows are dated and the water below is murky and filled with seaweed. We couldn’t use the beach, because of the seaweed. They were working hard to try and remove it, but it didn’t work. The food is delicious, but the menu doesn’t change much, so after 3 days, we were bored with the food options. There were ants in our room, so we called the front desk and they sent someone to spray the room. The fumes caused me to itch all over, so that...