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"Staff were wonderful and everyone is very friendly. My biggest issue is their lack of care when asking about food allergies. They ask when seating you but have no care whatsoever when taking your order or explaining food options at the buffet. Treat it seriously if you are going to ask. Another big negative is bottled water in the room. With faucet water being non-drinkable, we asked multiple times for the bottled water to be placed in the room by housekeeping, but it was never done. When...

"Hotel entertainment is by far the worse food was ok steakhouse was closed one night and they were doing maintenance"

"Beach view, clean facility"

"Enjoyed the stay. Only gripe was the lack of non-alcoholic beer as an option. Makes no sense when it is available in most places these days."

"The report was clean , staff was amazing and very accommodating. Very family friendly"

"The staff was very welcoming! room was very nice and clean!"

"We had an amazing stay at AVA Resort Cancun! The service was excellent, the food was delicious, and the entire staff made us feel welcome from the moment we arrived. The Kids Club was the highlight of our trip our children absolutely loved it and had so much fun every day. A special thank you to the entire Kids Club team for taking such great care of them. We would also like to recognize Abraham from Housekeeping for his outstanding attention to detail and for always making sure everything was...

"Great!!!"

"Nada me gustó muchas cosas de mal gusto"

"Host of this property very friendly and excellent service. Food in restaurants really good just make reservations in the morning to have a table."

"The room was amazing. However, the seaweed issue was really bad which did not allow us to really jump into the ocean."

"was good"

"Amazing"

"Water park is separate but there was always courtesy vans waiting to move you around. Pool outside our balcony was very cool to relax. Waiter at Pizzas restaurant was amazing and waiter at Bikini bottoms (Gustavo) I believe that was he’s name was excellent. Food at all the restaurants was delicious. Grandson(5yrs) had a blast at water park and pool. Highly recommend if You got lil ones."

"La verdad el hotel está excelente. Para ir con niños es ideal, además de albercas y el water park, tienen dos zonas de juegos tipo arcade, mini golf, etc. También hay actividades todos los días, teatro, karaoke, también un brincolín inflable super grande.Hay un Lugarcito tipo café donde hay pan, nieve, dulces, café, y sandwiches que está super padre. Me tocó ir a cenar al restaurante tipo circo que visualmente está increíble, la comida estaba bien, y también fui a MOMO teppa que es japones y...

"I would not recommend this resort. The food was poor quality and the additional restaurants were not impressive. It took a very long time to get a drink by the pool. Many of the staff that interacted with guests knew little English. The resort activities were minimal and honestly not enjoyable. The music by the pool could have been more upbeat. The beach was not well maintained and there was plenty of seaweed. The pillows and beds are in desperate need of being updated. We had to ask for...

"Great location close to the airport and all time beach access. Best service I ever experienced. Book the all inclusive it's the best deal!"

"There were many options when it came to food, activities for children, entertainment, and pools."

"The resort is beautiful, and the staff, food, activities, and spa experience were all excellent. The spa, in particular, was a very relaxing and enjoyable part of our stay. The only area that needs improvement is the air conditioning. We had to switch rooms twice because the AC in the first room was not working properly. While the second room was an improvement, the AC still did not perform as expected. We chose not to complain again because we did not want to go through another room...

"Lo súper recomiendo"