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"The biggest difference between Sunscapes and other resorts we’ve stayed at in the Hotel Zone is the food. The restaurants don’t take reservations, so it is easy to get into them. At peak times there may be a wait, but the food is so good in all of them that it’s worth it. Even the buffet has good food (yum, chilaquiles!). The main pool has a taco bar and plenty of people bringing drinks. The back pool has a hamburger and hotdog bar and drinks bar, but didn’t bring you drinks. The only thing I...

"Great rooms, very helpful staff, and transportation to the the parks was convenient and easy to use. "

"Amazing. So clean. So much to do & the staff were all sooo nice! Can't wait to go back again. "

"Great hotel, very nice staff."

"everything was wonderful and the staff was awesome no other place like this one extremely courteous staff mainly for the breakfast bufette to mention couple of them the very educated and courteous manager Belle and the waitresses Rode , Elizabeth and Yuri the chef "

"The staff and room was good, wonderful beaches and scenry, we had a great view as well and response time was quick. Unfortunately however, there was a drain smell coming up which was off putting for 2 days. Overall, I recommend the hotel to others."

"Resort is amazing! Pools is excellent, Food is excellent. Beach is excellent. Activities are excellent. Room cleanliness and overall resort is pristine. We thoroughly enjoyed the whole expierence. Our one knock would be the butler service is by far the worst we have experienced in our 5-6 Mexican stays "

"I did not interact with the staff much but I did have a good time for the most part I was off the resort. It was a bit chilly to hang out around the pool so we had to do more indoor activities off the resort."

"Nice"

"Very amazing and friendly staff that were on point with everything. Food was amazing and of course the unlimited drinks. Housekeeping and room service did such a great job , cleaned and changed rooms twice a day 10/10 "

"Let me start with check - in Odalys was amazing! She listened to everything we said and gave us an amazing room! Honestly more than we dreamt of :) and Expedia is amazing at adding extras. Favorite people that go above and beyond at breakfast- absolutely every waiter At the pool bar- Luigi! Playmakers also amazing, smiling and interacting with guests. People that help with luggage … seriously staff at this resort is AMAZING!!!"

"Great resort, great beach, always helpful staff and great service!"

"Todo bien "

"Amazing place "

"El personal es muy atento y en servicios se sacan un buen p"

"Great staff, great food and drinks, overall excellent service "

"Amazing staff. Very clean rooms. "

"Good"

"Habitación súper bonita y cómoda, personal todos súper atentos y serviciales 10 de 10 "

"Beautiful facilities, fantastic service, and great location with easy access to the rest of Playa del Carmen. Our room was very spacious, and we highly recommend visiting all of the specialty restaurants if you can! Off the Hook is a hidden gem, especially with its swim-up bar. "