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"The overall experience was excellent."

"Pools way too small and dirty/foggy. No waiter service by the pool you have to walk to bar. Hated that they didn’t give bottles of water by the pool they had a self service tank at the bar for water not to mention the cups were not washed properly there was rim salt and tajin on “washed cups”. The food was terrible and some of the employees were touching the buffet items with their bare hands example is at the omelette station they were picking mushrooms with their bare hand! The wait for the...

"so beautiful and unlike anything i’ve experienced before. food was mid"

"We recently stayed at this resort in Cancun, and overall we were pretty disappointed. The staff wasn’t very helpful. We noticed they were much more attentive to older guests and guests who seemed to be American while our family who is Hispanic and traveling with young kids was often overlooked. It honestly felt like they only became friendly or willing to help after we tipped which was really disappointing. Another issue was the kids pool. The lifeguards spent more time talking to each other...

"loved the foam parties"

"U"

"The staff was amazing. And the food was great!"

"Loved staff and how clean they kept room and property. Only negative to beach access because of sargassum."

"El ingreso em coche es lo único malo en el hotel, muy tardado"

"We enjoyed our stay at the Hilton all inclusive. The staff was extremely friendly ( especially David and Aylin in concierge). The food was all delicious, especially their steak house. The drinks were good, typical all inclusive styled drinks. I will note however, the property is located quite a ways from the Hotel Zone, we went during the sargassum peak time so the water was a little murky. We spent most of the time in the pool. One thing I did notice is that the pool needs maintenance for the...

"Everything was great! JUST BOOK IT! You’re welcome!"

"The service is truly excellent from start to finish. You get picked up and dropped off at the airport (CUN) and there are assigned staff always just a text away. Complimentary activities come with the reservation and the Palafitos exclusive restaurant is amazing. The views are obviously spectacular and having breakfast delivered to your own private bungalow overseeing the ocean is truly special. Will definitely be back!"

"/"