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"I wouldn’t be writing this review if my husband hadn’t spent so much money on this vacation. First, Andrea, our concierge, was absolutely amazing. She was kind, attentive, and the highlight of our stay. Santi was also wonderful. Unfortunately, the rest of our experience was incredibly disappointing. For a resort that markets itself as luxury, the service was nowhere near the price. Many employees were rude, dismissive, and treated us like an inconvenience. Almost every request was met with “we...

"Everything was perfect, and the staff is incredible Definitely room for improvement but other than that everything is perfect."

"Amazing stay! We will definitely come back in the near future."

"We got way more than expected for a budget friendly vacation there are drivers that go around and pick you up to take you around the resort we interacted with Moses he is from Belize but calls mexico home he was a real pleasure he stopped to say hello every time he saw us we will definitely be back"

"I had an amazing stay at RIU Kukulkan! From the moment I arrived, the staff made me feel welcome with their friendly and attentive service. The resort was spotless, modern, and beautifully maintained, with stunning ocean views everywhere you looked. The food was excellent, with a great variety of restaurants and delicious options every day. The drinks were always refreshing, and the bartenders were fun and accommodating. The entertainment team did a fantastic job keeping guests engaged with...

"hotel desk staff was very nice and bell boy very helpful for arrange for taxi service. clean room but inside very old."

"Beautiful is an understatement"

"The suite and pools were fantastic. There is a pool option for everyone- beach like zero entry, calm, shallow and kid friendly, lively, swim up bar, etc. No shortage of options. Our Penthouse 2 bedroom corner suite couldn’t have been better. Staff were great and attentive. Kid’s club space and staff was amazing. Our kids loved it and gave us some down time without kids as a part of our stay, not an added cost - WOW. The beach was more for view than use as the seaweed across Cancun has become a...

"Stayed at Moon Palace Sunrise - make sure you confirm which hotel (group of 3) you want before booking. I didn’t realize it was three different hotels but was happy that we ended up at Sunrise. Amenities were very worth the money. Travelled with my young adult children (18 and 19) and we loved all the food, drinks, and activities. Would recommend this hotel to others and would also consider returning in the future. Only downside is the sales pitches that come with check in and check out. Be...

"10/10"

"Me encanta ir a Temptation si quieres diversión este es el lugar, igual tiene piscina para estar tranquilos pero el hotel el servicio sus restaurantes todo de lo mejor Muy recomendado"

"just all around amazing. i’m lost for words and i don’t have any complaints"

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"Great location"

"With so many people around, some of the fruits and seafood were surprisingly not fresh."

"Food is terrible at the buffet you always see a lot of flies on the food and poor variety of food"

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"The customer service was amazing and it was extremely clean. The food was excellent and everyone was friendly as well as taking of you in all aspects as a guest."

"Amazing!!"

"This hotel is small (one cafe, one buffet spot, one restaurant). One, dual level pool with a bar (nice bartenders who made weak drinks). The room was large, but space was not used efficiently. The food was horrible (which, I suppose, is great if your plan is NOT to eat). The staff was always busy because they were understaffed; I almost felt bad asking for service since they looked overworked. The elevators were small (4 people max posted), and rusty. Overall, if you are picky about hotels,...