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"It was excellent family vacation place"

"Hardly any air conditioning poor wifi and hardly any waiters"

"The rooms where clean the bar was good "

"I was disappointed with the check-in process. We arrived around 12:30 p.m., understanding that check-in is at 3:00 p.m., but after paying for incidentals, we were told a personal assistant would contact us with our room assignment—which never happened. I followed up twice and was given inaccurate wait times before ultimately having to find another staff member at 3:00 p.m. to complete check-in. Additionally, before receiving our room, we were directed to someone who claimed they would explain...

"Many issues with this place. First of all, the check in experience was terrible. Armando at the front desk is very rude. The place is pretty much a 2 star in my opinion. The food options were ok but not great. The rooms were just ok. The service overall was not great."

"We came and stayed for 5 nights to celebrate our 3 year anniversary. It was amazing! Staff was very attentive and kind 10/10. The only thing (which is out of their control) was a lot of seaweed on the beach. We are told it’s common around this time of year. Again, not their fault the hotel was awesome and we would definitely recommend. Our favorite restaurant was at sunset. We ended up eating there twice. The Aura spa was awesome. Shoutout Jesus and Daniel for giving us an awesome experience....

"We had a wonderful stay at Moon Palace Cancun. The resort was beautiful, the food was great, and there were so many activities for kids—my children had an amazing time, and we truly enjoyed our vacation. However, there was one issue that affected our experience. We traveled as two families and requested rooms close to each other, but we were placed far apart. Unfortunately, when we spoke with the staff, the situation was not resolved, which was disappointing. Overall, it is a fantastic resort...

"​If you are looking for a resort that perfectly blends luxury, culture, and natural beauty, Hotel Xcaret Arte is truly in a league of its own. It is a massive, stunning property, and I highly recommend staying for at least a full week to actually maximize the experience and enjoy everything available. ​The Culinary Experience ​The food here is on another level—all-inclusive is definitely the way to go because every meal feels like a premium experience. ​Tah-Xido: The Hibachi was absolutely...

"I recently stayed here and overall had a really good experience. The property is well-maintained, the staff is friendly, and the overall atmosphere is relaxing and enjoyable."

"Meals at the buffets were all wonderful. 3 are open for breakfast and lunch. One is open for dinner. We could not book reservations at other restaurants but they only had -4 tables being used. Could keep beach buffet open for dinner and be able to make reservations at check in. Pool could be open till 2200 for adults. The rooms (jr suite) was large, cool, comfortable. Beyond expectations! The staff All fantastic! Cart driver Eric showed us how to get around. Playa and pools Fantastic!!...

"Travel for the weekend. Excellent experience from the moment we arrived until the time we left. Very professional, polite and helpful staff overall. If you like activities, music, and don't get bothered by music and noise of people having fun, any of the 4 pools downstairs will do it. For a more relaxed adults only experience, the pool at the 6th floor will be better. Bar on both choices. Rooms are very comfortable and clean. Unlimited mini bar. And if you need more pillows, blankets, etc they...

"Love this place, wish I could live here"

"Great shots of tequila!"

"Me encantó el hotel , tienen muy buen servicio y la comida excelente , las habitaciones son muy limpias y la cómodas y sobre todo el personal de hotel es muy amable y te tratan muy bien "

"I had a very pleasant stay at this hotel. The food was excellent, with a great variety of options and high‑quality ingredients—definitely one of the highlights of the stay. The rooms were clean, comfortable, and well maintained, making it easy to relax after a long day. The staff was friendly, professional, and always willing to help with a smile. Overall, it was a great experience, and I would happily recommend this hotel to others and stay here again. In my opinion, I feel the price and rating...

"The resort was amazing. All the staff were super kind and very helpful. The food was pretty good. My favorite was the Yacht Club. They had something to do every day and night! Anything we wanted/needed, all we had to do was ask."

"Tienen problemas de mantenimiento con los AC y con algunas cosas generales de las habitaciones. En general el hotel esta bien, con 2 restaurantes tematicos (argentino un 10, el italiano un 5) Buena playa y el personal es amable, aunque son muy lentos para cualquier requerimiento que tengas "

"Everything was heavenly "

"Fun spot for large families but not a place for relaxing. Their vacation planners upcharge you on everything and their pricing for massage and credit is unecessarily complex. The Ala cart breakfast and house made pasta were the food highlights. It’s a party destination…not a wellness retreat"

"Clean room , staff , bar"