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"Room had hair from previous residents- no amenities (slippers-safe box)"

"Nice hotel as far as location and could be great if properly managed. Probably better for convention people than tourists. Several areas of ripped carpet on floors, the bridge to our room had a shattered window. Wifi went out so restaurants couldn't take orders once. Water to our room went out so no shower or ability to flush toilets in our room or lobby bathrooms for several hours. They have a robot to clean carpets running around. Pool area pretty crowded when the sun comes out."

"Amazing"

"Expensive, but really nice if you want a splurge or don't care about cost."

"Gets a wee bit stuffy in the capsules but the A/C does help. Check-in could have been a little smoother but not a big deal. For the price I can’t imagine a nicer hostel!"

"Très bien "

"Absolutely terrible experience at this hotel. When we first checked in, our room had a huge stain that clearly had not been cleaned properly. Staff attempted to clean it but couldn’t remove it, so we were moved to another room. Unfortunately, the second room was even worse there were ants all over the floor and even in the bed. When we went to the front desk, we were told there were no other rooms available because the hotel was fully booked. To make matters worse, the employee actually said,...

"Wish this place had its own parking it would have been perfect."

"Wonderful staff. Tried their very best. Clearly management and/or policy issues. Two of the five nights they forgot to clean the room. In the bar area, again wonderful and kind staff, but system issues. Took 30 minutes to get the check, then the check was incorrect as it was for a different table, and then an additional 20 minutes to wait to get the correct check. Breakfast area in the morning had to wait 20 minutes for a table. Restaurant was only half full. Half the table were not cleared, so...

"Everything was has it should be ... good hotl good service good price"

"This is a nice hotel, great location, next time in Ottawa will book again"

"After checking in there was no one to assist us with our luggage. No bell hop available. The luggage cart barely fit into the elevator (4 person max) and we struggled to get it to our room. The parking garage that was associated with the hotel would've taken us another hour in traffic to park there so we chose a more expensive, closer garage. Overall, staff were polite and the room was clean but would only stay here again if nothing else was available."

"​A charming hotel with character and friendly staff. We were away most of the day, but the condo side suite was the perfect, quiet spot to return to and unwind.....tucked away beautifully from the hustle and bustle."

"The rooms are very spacious and nice ! The only missing piece is lack of restaurant services in the afternoon and evening"

"Rooms w"

"The furniture was badly in need of replacement. Desk chair in poor shape. Duvet would not stay in the cover. Fridge broken but a replacement set up in room. I did not get the room I had viewed online. I wanted a view and all I had was a roof covered in paving stones. The breakfast was good as well as the pool."

"La chambre était assez bien. Et bien équipée. Le seul bémol était juste le riz qui était sale."

"Overall the stay was nice. We unfortunately were there when there was a lot of construction happening. Their usual parking lot was closed therefore we had to pay the $34 a day with the valet. Additionally, we had issues trying to get our room cleaned. We asked twice and no one ever came so we gave up. Didn’t get any fresh towels for the duration of our stay."

"Major disappointment. Overpriced and poorly maintained. ​For the premium price this hotel charges, the experience was incredibly disappointing. The property feels heavily dated, and the room's air conditioning barely worked, leaving us uncomfortable the whole night. To make matters worse, basic amenities were missing—there was no shampoo and no hand cream in the room. ​We went to use the hot tub, but it smelled strongly of body oder and clearly hadn’t been cleaned properly. Save your money; this...