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"G"

"Excellent service, facilities and staff."

"We had such an amazing experience at La Concha Resort in Puerto Rico! The hotel is beautiful, the location is perfect, and the atmosphere is everything you want from a Puerto Rico getaway. The pool area was definitely one of our favorite parts! I especially want to give a huge shoutout to the women working by the main pool — they were absolutely amazing! They were so friendly, attentive, welcoming, and made the whole pool experience even better. Their energy and customer service really stood...

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"The resort is beautiful and so relaxing! The staff is amazing and so friendly! We had a cabana 2 days and the pool wait staff was very attentive! I use a mobility scooter and everything was totally accessible for me."

"The hotel is in a deplorable state: all the furniture is very old and deteriorated, carpets smell musty, the television has not worked in the rooms for months due to problems with the provider, but it does work in the lobby, the elevators do not indicate the floors and in the lobby, of the two that exist, only one works. The bathroom faucets fall off, there is no microwave, the refrigerator and coffee maker are in the same bathroom where the shower and toilet are, the writing desk with the...

"The hotel itself is in very good condition. The rooms are always clean and the staff are always checking to see if you need anything. The property is centrally located and next to most dining and stores, with only a 7-10min drive to Old SanJuan. The parking is very tight in the onsite lot and is a bit pricey but it is still very much convenient."

"Todo estuvo super. El jacuzzi personal nos encantó y estaba privado. Cama cómoda. Había cisterna por si se iba el agua. Restaurantes al lado y muy buenos. La vista desde la azotea muy bella. Dormimos tranquilos sin interrupciones. La única sugerencia es que el cuarto que escogimos hacía falta como una neverita y un microondas. Aunque si tenían disponible hielo 24 horas en el hotel y vendían agua fría pero también tenian agua y café incluidos sin costo. Uber disponible y el parking queda...

"Kids amenities were not there, bicycles weren’t in use until the last day we were there, wednesday night DJ never happened, Most of Hotel staff knows nothing about what’s going on in the hotel. Had many problems with the room, water pot didn’t work they were sending up another, waited, no pot until the next day, shower water ran out the doors onto to floor, they were there twice in 2 days to check it, at one point we went to dinner to come back at 11:00pm to find my room left open, mechanic...

"Such a great place, love the amenities!"

"The hotel looks nice, but it is outdated. When I opened the bedroom door, I was surprised by how dirty everything was. The rug, refrigerator, and microwave were disgusting. The bathroom still had sand in the bathtub, which I believe was left from the previous guest, as well as hair on the bathtub and walls. I was so uncomfortable with the condition of the room that I had to go out and buy cleaning wipes to clean it myself. I also couldn’t sleep well from the first night because I kept thinking...