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"Great resort"

"Staff members were very helpful and polite"

"I am submitting a formal complaint regarding my recent vacation package purchased through Expedia. The package was advertised and sold to me as an all-inclusive stay in Puerto Rico. However, after arriving at the resort, I discovered that it was not an all-inclusive property. As a result, I had to pay out of pocket for all food and beverages for my family of four, despite having already paid Expedia for what was represented as an all-inclusive vacation. In addition to the false advertising, the...

"La Concha was such an amazing spot, I cannot recommend it enough, as soon as we arrived all of the staff were so kind and helpful guiding us to any help we needed. La Concha was very clean and has such a refreshing and calm environment. I definitely recommend staying here, if you are visiting the San Juan Area."

"Amazing relaxing place"

"Resort was beautiful but food was so expensive. We must have spent over $100 each meal for just my husband and I. There was construction going on at the resort but it didn’t bother us too much. Self parking was technically under the resort so walking to the front entrance would have taken a bit since the entrance was almost 2 stories above the self parking deck, but they did provide a small shuttle service to take you to the front entrance."

"The property was great, nice rooms and our room was perfect for our group. The pool could've used a cleaning. They need better towels. The were very worn and hard."

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"Views were amazing. Amenities were very nice overall. However, the beds were horrible. Way too low to the ground. Mattresses need to be completely changed as i got up with back pains every morning."

"Clean, comfortable bed and nice area"

"I need to contact a Expedia agent as soon as possible!!!! My reservation never went through!!! And the hotel never got the money! But Expedia charged me! I had to pay double for a room directly to the hotel! I want my money back, the one Expedia charged me! And the hotel never got! I was 3 hours at the lobby with 2 minors!!! Trying to a hold with Expedia and it was never possible!!! My kids were hungry and tired!!! "

"Had a lovely time! Very accommodating space and amazing views. Don’t miss out on the complimentary sorbet!"

"The pools, fitness center, and the beach access were the best part of this hotel! The staff was also very friendly and accommodating and able to let us check out at 1:00pm as well as use the amenities until 6:00pm on the day of checkout as well had a late flight. A couple of the restaurants outside of the hotel were close to walk to, better food, and much cheaper. Location was okay, Condado is a better location for me, but doesn’t have the beach access like this hotel does. The room was very...

"Everything was excellent"