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"This property is absolutely picturesque and in an amazing location!! The staff members were all very kind and helpful, and the whole resort has been maintained very well. However, there are some improvements needed with the restaurant quality and availability of food options. We never received a complete list of food options available and the hours for each restaurant.. most importantly room service which we definitely would have used the night we arrived from a long travel day. This would be...

"Everything we possibly needed on the trip was available to us. Full kitchen w accessories. The staff was very friendly and assisted us w towels and toiletries delivering to the room. The view from the balcony is amazing. While on vacation my spouse had a medical emergency and staff quickly rushed to his aid and provided support. Thank you to all the staff you guys really are doing amazing job."

"Awesome"

"It was nice beautiful view"

"The property was well-maintained, and the staff were courteous and accommodating. The only concern arose during breakfast when it appeared that the staff at the service stations were insufficiently staffed, resulting in intermittently long lines. Despite this minor issue, I awarded the hotel a perfect score of five for service."

"The staff at this hotel was disappointing, especially the pool bartenders. Even though the hotel wasn’t busy, they seemed uninterested in helping guests and consistently showed a bad attitude. It felt like they simply didn’t want to assist anyone. The hotel itself is clean, spacious, and visually appealing, but the service really brought down the experience."

"We loved everything about this property is always our number one to when we travel to Puerto Rico!! Specially Melanie Lopez she always makes us feel at home she is a great asset to your team!!"

"Ana at the front desk was terrible. Her attitude was unprofessional, she didn’t make me feel welcomed because I didn’t speak Spanish. Also, I paid extra for an ocean view room and I got a rainforest view room. I’m disappointed and won’t be returning. The roots breakfast buffet was DISGUSTING and $35 per person. The drinks were not cold, the food was not hot, the AC wasn’t working, it was just a nightmare."

"Good stay"

"Staff members were very helpful and very nice"

"A perfect vacation getaway! All of the staff were so nice and helpful! We will definitely come back. FYI the waves at the beach are pretty big with a strong undertow which we were not expecting so you may have to consider going to a beach with calmer waters if you have young kids- it’s an easy, quick uber ride to one of those beaches."

"This place was absolutely beautiful! The beds were extremely comfortable and the rooms were super clean! The customer service was unexpectedly trash, the bartenders weren’t upbeat and nice. They were dry and miserable it gave off that they were sick of working there. The drinks were $17 and taste like water! For the amount of money being spent here they can at least offer a happy hour smh. I hope that in the future they can implement a nice happy hour with better music being played! People come...

"Perfect location. Staff were very friendly and helpful. I would stay at this hotel again!"

"We had roaches in our room and tv did not have no connection since 8th"

"My room was paid for half deposit and my card wouldn’t go through when I got there so they wouldn’t let me get it the first night. I have to go get Kash to finish paying for the room. Only they did at night. He didn’t let me in for the room when I pay for the first three nights."

"Seriously, give this hotel a chance. It took me a couple of days to truly appreciate why the Condado Vanderbilt is considered one of the premier luxury hotels in Puerto Rico. By the end of my week-long stay, I was genuinely sad to leave. This isn’t flashy luxury. It has an understated, old-money elegance, and the longer you stay, the more you appreciate the incredible attention to detail and service. The staff makes you feel like a VIP. When I couldn’t figure out the coffee maker at 5:00 a.m.,...

"Hallways and bedrooms in living quarters smell moldy and strong mildew and cigarettes smell"

"We booked a standard small room so we could splurge on activities. It was perfect including the location near the beach and I liked the pool too. Uber to various points of interest was about $6."

"Great location and for the most part, the staff was friendly mainly by the pool and beach. However, the hotel is undergoing construction which is not appealing and annoying at times. Also, I requested to have shower gel and shampoo refilled but they never came. The lady working at the cafe was not friendly. My room was not cleaned and I had to request for towels to be delivered to the room. I spent a lot of money since I stayed in a king bed ocean front room. The amount of money that I...

"They staff were so nice they held my luggage for me , the room was very clean the view was my favorite part it was so pretty at night . I loved the gym as well as the Spa the massage therapist was so nice, and the breakfast buffet is sooooooo good. didn’t get a chance to explore the amenities in the sister hotel but the one time I did go over I really enjoyed it. Highly recommend I will stay again."