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"Nice overall"

"I would not stay here again for a few reasons. Upon arrival, I was told I could not park at the hotel. The parking at the hotel was reserved for the people who have a timeshare there. I was supposed to park about 150 -175 yards away where the staff parked. This parking lot was not concrete and had many spots where the rain pooled up deeply. There were broken bottles and trash and it was very poorly lit at night. When I spoke to the manager, she basically told me that there was nothing she could...

"We stayed at the royal sonesta July 2026 for 5 days. The whole duration of the stay they had elevator problems. I have mobility issues and we reserved an ocean view room which was on the 16th floor. The 3rd day of our stay we had to leave early for an excursion and we had to come down the stairs 16 flights because the elevators were not working. Later that day waiting for the elevators to go up took so long and the elevator cars were so packed . Our phone in the room was not working either we...

"Ocean view room was nice. The door opens so you can experience outside a little. You can relax and party at the hotel if that’s what you’re looking for. Very pricy for food and drinks but overall good experience."

"clean room, friendly staff and food is good as well and close to the airport"

"Overall the stay was a bit disappointing considering the price of the visit. My wife & I checked in about 1 AM due to a late flight and the initial payment method wasn’t saved on file which was a hassle for check in, but after that it got a bit more downhill. I’m not sure if it’s because we checked in late but we were given a random room that felt like it was in the very back and it was very dirty. Stains everywhere including the sheets and some of the amenities. Room was extremely hot upon...

"Everything was beautiful, the amenties were great and staff were friendly."

"I loved the hotel, the food, the rooms and my kid was amazed with the water park. The only thing that needs attention is the elevators since just 2 work and with all the rooms and traffic is not enough. That’s the only thing."

"All ok"

"Excelente todas las atenciones brindadas por todo el personal."

"Great hotel! Great location."

"This place was absolutely beautiful! The beds were extremely comfortable and the rooms were super clean! The customer service was unexpectedly trash, the bartenders weren’t upbeat and nice. They were dry and miserable it gave off that they were sick of working there. The drinks were $17 and taste like water! For the amount of money being spent here they can at least offer a happy hour smh. I hope that in the future they can implement a nice happy hour with better music being played! People come...

"Perfect location. Staff were very friendly and helpful. I would stay at this hotel again!"

"I loved it"

"It was a smaller property and very well kept."

"The property was beautiful. Great location. Pools were nice.Staff's nice overall pretty excellent"

"Would definitely stay again."

"Excellent experience. They made us feel like family. Service and atmosphere was more than we could ask for. We will definitely be back soon."

"it was great stay room service was very helpful as well as the front desk i would stay here again"