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"Upon arrival, it was pouring rain and my wife and I had drove in from another part of the country. Not one staff member looked over at us to address us, or tell us where to park the car, they did not come out and greet us with umbrellas or anything of that nature. The staff did not tell us or inform us thoroughly about the dinner reservation scenario. We found out that if you did not make a reservation for dinner the day before you would not be eating at one of the restaurants and instead the...

"La habitación que me tocó no estaba bien, no aire acondicionado. El 80% del personal no da buen servicios. Y el servicio a la habitación no llego hasta las 6pm y llamarlo unas 4 veces o mas"

"Me gustó el servicio en general, a exención de unos trabajadores que estaban aburridos, después 9/10."

"Es la segunda vez que visito este resort y han perdido mucha calidad en la comida y en todo en comparación con la primera experiencia, ya ahora si llega antes 3pm no le permiten entrar a almorzar y lo hacen esperar sentado en el lobby al menos que page $10 dólares por persona por el early check in para poder entrar a almorzar y como quiera nos dieron la habitación a las 4pm. He visitado a mucho resort y ninguno hacen eso, todo le permiten entrar a almorzar y utilizar la instalaciones en lo que...

"I had a great time"

"The property has good staff, but they're disorganized. The check-in lines are a disaster; people who arrive last are served before those already in line. There's no snack for those waiting in that ridiculous line, and they go without anything to eat until dinner. I was starving, even though I booked three rooms for nine people, including children. Even the kids said they didn't like the line, the food, or the lack of variety. The hotel seems to think only Latinos go to the resort, but breakfast,...

"Excelente servicio super Bueno y el personal muy amable 10/10"

"Good property Good services"

"El personal nesesita estar mas atento a las nesesidades del visitante en los comedores ni nos tomaban en cuenta ni acercarse a preguntar si nesesitabamos algo se que es buffet pero en otros lugares turisticos el personal es mas atento"

"Please don’t bother to book this places. I requested a room free of any mold smell from the air condition. Went I got there those were the only room they had. I end up in third flood. The room I stayed was not ready the room only had two towels (we were 4) there were not feet towel either. They kept saying they were going to bring towels and a glass bottle to drink water, That never happened. There was no hot water. The water was spilling all across the bathroom went taking a shower. Food...

"Loved the place . Very clean , neat etc !! Service and food was amazing"

"Some staff were very kind and helpful, room kept losing light we had to call several times for help , there was random water coming into our room I ended up cleaning it with our towels and the towels were supposed to be replaced and they never came back . Bartenders and waiters were what made the experience really nice. You can't do much more with VIP but the private beach spot and one hangout spot so I wouldn't even suggest getting it. Food wasn't great either except for Saturday which was...

"Me encantó todo ! Muy limpio confortable me fascinó lo volvería a reservar con gusto lo único k no me gustó k la luz entraba por la puerta de noche ,si se le podría poner un forro k bloque la luz sería mucho mejor pero eso es pequeñeces,después de hay todo super bien y el personal super atento y amable"

"This is a very nice and tranquil resort. The villas are spacious and very comfortable, while the wait staff is very excellent. The beach is very peaceful and relaxing, where you get either get sun or shade underneath a palm umbrella. There’s also an infinity pool that is very relaxing. Me and my husband really enjoyed our time here. We are looking forward to coming back."

"Sosúa by the Sea is a hidden gem. The staff was amazing and the hotel is well kept. The rooms are rustic and the amenities are very nice. This is not an all-inclusive hotel so please note that you will have pay for your food, drinks and room safe. The views are breathtaking. My husband and I will be back next year."

"Two pools and a great beach could not be any better. Prefer beachside room guess I am spoiled. Helpful staff and very good security."

"Mi experiencia no fue tan buena esperaba algo mejor el primer día no había comida y el segundo día tuve que hacer una fila extremadamente grande para comer todo queda lejos hay la espera algo mejor, no me gustó"

"I have been returning to Velero Beach Resort multiple times over the past 20 years. The stay is always wonderful. The staff are exceptionally gracious and the location right on the water's edge is magnificent. Daily breakfast in the Sunset Grill is always a treat, only to be surpassed by watching sunset from the same location for dinner. I highly recommend the hotel and will definitely be back again."