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"Only reason we booked this property was due to indoor swimming pool. Both pool was cold and there was some issue with the temperature. I enquired few times but no prompt action or comms was given re the issue and no action taken too. Really disappointed with this but otherwise property is well maintained."

"We had an enjoyable stay in the two bedroom lagoon room. It was spacious, with very comfortable beds and pillows, and the kitchen was well equipped, including a full size fridge. Having direct access to the pool was a great bonus. Secure parking was included, which made things even more convenient. We really enjoyed our stay and will definitely be back. The only drawback was there was no washer and dryer in the room, but there were laundry facilities on site."

"The Hotel needs an update, but I still had a wonderful stay."

"Location was great parking on site was easy just join the group for free. The unit was in close proximity to all of the Nelson bay facilities and not to far to walk down and around the Nelson Bay Dock and beachfront."

"Great customer service Clean room, highly recommend"

"Very nice"

"Really great location in Newcastle on the water. So many lovely restaurants nearby - but also close enough to walk to other areas of the city and to Darby Street."

"clean room, choice of 2 showers or a spa tub. Comfy lounge and large tv. cupboards full of plates glasses, everything you would need. Close to shops and the local pub"

"The property is fine, clean, staff were friendly. It's a standard Mercure probably a 3.5 star."

"Excellent location and facilities"

"Excellent Weekend Accommodation"

"Good location. Nice staff. Expensive."