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"My son absolutely loves the water park! Is it very toddler-friendly! The only thing I didn’t like was the arcade. Most of the machines didn’t work, and they took your credit it wont let you play. Everything else was great!"

"Great place to stay!"

"When we checked in we waited for our room to be ready, at 3:56pm I asked if it was ready. They said it was. Upon entering the room we noticed several issues, no toilet paper and no refill,smudges in the bathroom mirror as well as in the balcony door, sink dirty and stained. The tub was clogged and took forever for the water to go down the drain, there was no body wash gel, hardly any shampoo towels did not look clean but reclycled. The place over packed, not enough staff to accommodate everyone,...

"Perfect place for pure relaxation."

"Amazing place"

"We had an amazing time, there was a last minute room change due to maintenance However I was refunded the difference immediately. Some things could use a replacement or “touch up” but overall an amazing resort and we can’t wait to go back"

"Great place to stay, very centric to shopping area"

"We stayed for one night while in town for a concert. We loved the room and were upgraded to a room that overlooked the city, so the view was great. The staff was overall helpful. We didn't have time to use amenities such as the pool, but would love to return one day!"

"The staff was very friendly and super accommodating. The room was very clean and we had no issues."

"The bathroom was immaculate! Room was dated a bit"

"I like it was really nice place"

"Disappointed in housekeeping service. They put dirty clothes back into our suitcases , put a toothpaste cap that fell on the floor of the bathroom back onto the tube , moved things around that we couldn’t find, and the sink flooded the bathroom from the pipe when turned on because they moved the nozzle around when cleaning. We had to use our clean towels to clean it up."

"It was probably a beautiful hotel at one time but it is now older and needs upgrades to the rooms. The vents are visibly dirty, there is a damp mold/mildew smell, and the bathroom sink was clogged. The very small tv worked with a digital antennae and didn’t work half the time. There was no microwave. There was no liner on the shower curtain so the curtain had mold. There is no complimentary breakfast. We loved that the hotel collaborated with Anthrocon and offered a shuttle. ...

"A/C was fantastic, but the pullout couch was terribly uncomfortable."

"My daughter and I stayed here while we looked at colleges. The location was perfect, within walking distance of so many sights, and the staff was very helpful. The parking was easy and (compared to other valet service) inexpensive. The rooftop pool and lounge was unreal. We asked to check in early and got our room right away. It was a wonderful experience."

"The front desk staff was friendly, and while the room was dated, it was clean. The hotel was extremely busy due to the July 4th holiday weekend and a FIFA World Cup match, which may have contributed to some of the issues we experienced. The biggest concern was the lack of communication during an evacuation. One evening, the fire alarm sounded, and guests were directed by a recorded message to evacuate. However, no staff members were outside providing instructions or updates while guests stood...

"Clean appearance from lobby to room. Well maintained. Valet Parking was welcome. If you try to park in the garage it's a lot greater pain in the butt. Overall it's a very nice place to stay."

"I arrived very late. At checked in, the customer service agent noticed my reservation was for the next day. He checked the room rate for that night, it was close to $1K and suggested for me to check online since I still have 10 minutes before midnights. I did managed to get a room at a similar rate to my other booking. I really appreciate this agent’s effort to assist me through this process and also allowed me to have the same room for the next block of reservation which started the following...

"Impatient front desk nice room"

"Very nice staff and clean rooms"