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"Our stay got off to a very bad start. We waited in line for about an hour and a half just to check in. When we finally reached the front desk around 5:00 PM, we were told that our room still wasn’t ready and that we would need to wait another hour. In the end, we had to wait almost two more hours before we could get into our room. The staff apologized and told us that parking would be free for our two-night stay because of the inconvenience. However, we were still charged for parking. The room...

"Es un excelente hotel"

"Sitting at the pool area today with my kids and there were two separate fights. One lady refused to move out of a seat that was not hers and fought with an elderly man. Then a fight broke out a few feet away and security was pulled in that directions. The same lady then started a fight with another man about the same seat. Police were called but it took way too long for any resolution to be handed out. I kept my kids close to me after the brawl took place and it seemed security just didn’t know...

"This hotel was amazing. The staff was very nice and accommodating. The rooms and lobby area was laid out very nice. The environment gave a cozy cabin vibe. I will definitely be back in the near future!!!"

"Bed was very comfortable but no wash cloths or tissues in the bathroom."

"Great"

"Old big hotel, very good location, in the heart of downtown Phila"

"Un établissement beaucoup trop chère pour le service donné Wifi payant, inadmissible pour une chambre à plus 500 euros la nuits Chambre bruyante Salle de sport petite , très peu d accessoires de musculation Salle de yoga fermé Conclusion, on est loin d un hôtel W comme on peut l imaginer , pour un prix identique à la nuit, on a des hôtels cinq étoiles de meilleure qualité"

"Family friendly"

"Nice hotel with attached restaurant. Plenty of space."

"Good staff just need to upgrade the amenities."

"Hot tub was great!"

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"The location was great, very walkable. It was convenient having restaurants on site. However, arriving one hour early after a day of traveling and be told we have to pay $25 to get in our room early was very frustrating. The room was ready. Our options were to stand in the small lobby for an hour or pay $25. No offer to hold our luggage, etc. The room needs updating. The headboard was flaking and there was sticky stuff on the wall. There was a bottle cap left in the bathroom and a lot of dirt...

"I loved having the washer and dryer in the unit. The bathtub was huge...I haven't taken a bubble bath in years and it was wonderful! Clay was wonderful with my son who has Down syndrome. He also helped me cancel an Uber that didn't arrive because I couldn't figure it out. All the staff were helpful and friendly."

"Didn’t like that after night 1 I had to go find bath towels . They took the towel I used and didn’t leave any more. No bath towels and no replacement toilet tissue."

"Convenient location in Center City in the heart of Philadelphia."

"Super clean room with awesome breakfast."

"I had spiders in my room. I asked for a wake up call and never got one."

"The location is just perfect! Walking distance 7 to 10 min walk to great restaurants and roof top bars. Big bus tour picked us up at the hotel. Clean room, comfortable beds and pillows extra clean. Good quality toiletries. I’ll definitely will go back soon."