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"The staff are very helpful and polite."

"Super super old hotel! If you been to AllInclusive in Mexico that would be ammenities from 1990s… but service amazing, food was pretty good! Very Old rooms but AC blasting good Zero complains for such an outdated property!!!"

"Todo perfecto, cero ruido, muy limpio."

"Sin duda regresaría."

"Very nice place to go with family. Staff are very friendly and the food is varied , the rooms are very good and clean as well the rest of amenities. Gym very well equipped. I will come back for sure."

"Los servicios y atención excelentes. 100 % recomendable y la ubicación ideal"

"Highly recommend. Staff members was friendly & pretty much helpful."

"Tuve una muy buena experiencia. El lugar estaba limpio, bien ubicado y el personal fue muy amable y atento durante toda la estancia. El proceso de check-in fue rápido y todo funcionó tal como se esperaba. Sin duda volvería a hospedarme aquí y lo recomendaría a quienes busquen una opción cómoda, con buen servicio y una excelente relación calidad-precio."

"Our stay at Decapolis Hotel was absolutely amazing from start to finish. The hotel is modern, clean, and in a fantastic location with easy access to restaurants, shopping, and attractions. The rooms were spacious, comfortable, and always kept spotless by the housekeeping staff. What really made our stay memorable was the outstanding customer service. Every member of staff we encountered was friendly, professional, and eager to help. They made us feel welcome from the moment we checked in until...

"Great breakfast, location excellent, staff friendly and spacious room"

"This was my second time. Great location, many restaurants within close proximity, staff is friendly, breakfast is really good."

"Great stay once we got into a room with working AC"

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"The staff drop the ball the first night I had paid for a room a month out when we get there they overbooked the rooms so that left me without a room and had to get a room else where for that night also had trouble getting a refund for the first night that i did not stay there because of they error staff was not helpful at all still have not receive my refund yet"

"It’s not a bad hotel but it’s not a good one either…. For a well seasoned traveler that enjoys amenities. Pros Clean property Rooms are nice & up to date Friendly staff Nice view of the rain forest from your room if you’re booked on that side Cons They will charge you for food on your first and last day of stay even though you have an all inclusive stay They will not give you your all inclusive wrist band until 3pm on the dot even though we checked into our rooms at 240pm they made us come...

"This could had been an excellent stay but the apartment was ready 2 hours after expected check in, which was challenging given the amount of suitcases we had."