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"Hot water was not really running for our room. Had to ask maintenance twice to help us get the water going by running all the taps and it just felt like a waste of water to get the hot water going. Staff was super great and friendly "

"The location is pretty good, with available parking nearby, for a fee. The hotel is nicely appointed, modern, and kept very clean. Unfortunately, consistent with the Riu brand, staff training is significantly lacking, which results in poor customer service and treatment of guests. Staff have no idea about how to make guests feel welcome or at ease. Security is very imposing, off-putting, and lacking subtlety. Guests are made to feel uncomfortable as staff are accusatory and unfriendly. While it...

"Could be the worst buffet I’ve ever been to. Frozen meatballs, terrible pasta, dry meatDo yourself a favor and stay away. $150 is insane."

"Overnight parking provided, clean room. Experienced elevator difficulties for over half an hour which restricted us from leaving the property"

"Clean room, comfortable bed but no duvet covers on duvet and poor sound insulation from next room meaning sleep was disrupted. They blamed it on giving me a connected room. They gave me a late check out to 6 as opposed to 11 to make up for this but I had raised these concerns earlier. Location is excellent! "

"Very disappointing experience. I booked through Expedia with the option to pay at the property, but the hotel charged my bank card in advance without proper notice. When I arrived and offered to pay in cash, they still processed payment from my card, showing a lack of trust and poor communication. Check-in was delayed for hours despite prior request for early check-in. Staff were unresponsive, calls were not answered, and basic requests like water or tea took 1–2 hours. The carpets were dirty...

"Horrible experience with the checkin process. They charged extra for parking"

"Beautiful & friendly staffs"

"The building is very unique as it is in an old bank. Overall, had a good stay. However, the room was quite warm as the air conditioning was not working properly. We weren’t offered a room switch. However, I was offered a credit for the next time I stay. But not sure when I will use it as I don’t go to Toronto that often."

"Property was very close to the fall and view was amazing from room "

"Amazing property! Will definitely stay here again"

"Breakfast great Rooms amazing they were so clean and great Hot water great People smoking pot in their room and stairways was horrible stink was so bad Great location and the staff made up for it"

"Vittoria is our favorite hotel in niagara,since 2017,for sure will go there,most specifically christmas"

"Clean quiet perfect "

"Such an amazing experience"

"Pool was good but make sure to bring towels from the front desk. Upgraded room was worse than our original room. Rooms were clean staff was friendly. In court room 3 they play the music all night. It was a bit much. Elevator didn’t work which sucked due to dance bags etc. parking was difficult. "

"We looked at several properties in the surrounding area and this hotel by far has the best views of the falls and is the closest to the horseshoe falls area specific attractions. Definitely spend the extra money for a “Superior” room to stay in one of the upper levels. The view is *chef’s kiss*!! We easily enjoyed the falls light show every night and had we been there during peak times we would have had front row views for the fireworks as well. The falls incline to the table rock center is just...

"clean but noisey construction"

"Beautiful hotel. Recently renovated. We were upgraded to a Presidential suite with an amazing view of the falls. Water pressure in the shower wasn't great. Some construction going on so it was a little noisy at times. They were having issues with the elevators also. Staff was very friendly and helpful. "

"Great location, good food and excellent amenities. Valet parking way too expensive $80 a day. "