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"Hot water was not really running for our room. Had to ask maintenance twice to help us get the water going by running all the taps and it just felt like a waste of water to get the hot water going. Staff was super great and friendly "

"Wonderful hotel in perfect downtown location. Staff are so friendly and helpful, with several languages spoken which is really helpful. Nicely sized room, well-equipped. Super comfy bed. Tidy and clean bathroom with excellent water pressure. Included breakfast is vast and delicious."

"Lots of great selections at the breakfast buffet while enjoying the breathtaking view of the falls. "

"Overnight parking provided, clean room. Experienced elevator difficulties for over half an hour which restricted us from leaving the property"

"Clean room, comfortable bed but no duvet covers on duvet and poor sound insulation from next room meaning sleep was disrupted. They blamed it on giving me a connected room. They gave me a late check out to 6 as opposed to 11 to make up for this but I had raised these concerns earlier. Location is excellent! "

"Great location!"

"I paid extra for a room on the upper level. When we checked in, they said they were fully booked and put us on the ground floor beside the elevator. We asked for a room at a higher level and they placed us on the 3rd floor also beside the elevator. Because I originally paid extra, they gave me complimentary parking. The problem with the room was the water - there was only 2 temperatures. It was either ice cold or scalding hot no matter how I turned the temperature. When I told the front...

"Beautiful & friendly staffs"

"The building is very unique as it is in an old bank. Overall, had a good stay. However, the room was quite warm as the air conditioning was not working properly. We weren’t offered a room switch. However, I was offered a credit for the next time I stay. But not sure when I will use it as I don’t go to Toronto that often."

"Not the best, but not the worse. The Hotel needs updating, no in room safe or microwave if you have kids. Found ants in a few drawers and bathtub. Housekeeping is not avaliable until after your stay. Loved how close the hotel is to the falls, restaurants and other attractions. Hate that parking fee is expensive $50 plus tax per day is alot. I am still waiting on my deposit. Overall not a bad stay. Kay. 🇺🇸 "

"Amazing property! Will definitely stay here again"

"Breakfast great Rooms amazing they were so clean and great Hot water great People smoking pot in their room and stairways was horrible stink was so bad Great location and the staff made up for it"

"Vittoria is our favorite hotel in niagara,since 2017,for sure will go there,most specifically christmas"

"Yes"

"Such an amazing experience"

"Pool was good but make sure to bring towels from the front desk. Upgraded room was worse than our original room. Rooms were clean staff was friendly. In court room 3 they play the music all night. It was a bit much. Elevator didn’t work which sucked due to dance bags etc. parking was difficult. "

"We looked at several properties in the surrounding area and this hotel by far has the best views of the falls and is the closest to the horseshoe falls area specific attractions. Definitely spend the extra money for a “Superior” room to stay in one of the upper levels. The view is *chef’s kiss*!! We easily enjoyed the falls light show every night and had we been there during peak times we would have had front row views for the fireworks as well. The falls incline to the table rock center is just...

"It was okay. The window in the bedroom did not open; when I asked for it to be fixed, the maintenance man plainly said that he can't. They offered to put me in a different room (I have breathing issues and need access to fresh air), it was in such poor condition that I refused. The toilet wasn't securely attached and kept making a thudding noise. One of the sheets had old paint stains on it. But the room was spacious and clean and the unit had a fully stocked kitchen, which was amazing. Overall,...

"Beautiful hotel. Recently renovated. We were upgraded to a Presidential suite with an amazing view of the falls. Water pressure in the shower wasn't great. Some construction going on so it was a little noisy at times. They were having issues with the elevators also. Staff was very friendly and helpful. "

"Everything was picture perfect everything was done with excellence very impressed with everything"