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"Clean room"

"Booked for fallsview,however the view actually cannot view well the falls,and wifi was terrible,not worth for the price"

"Staff very friendly and helpful, location is amazing since it is in the heart of Toronto downtown, great amenities, very convinient having a restaurant in site. I do not have anything negative to say about this hotel. I really like it."

"The only thing we utilized was starbucks which was fabulous. TGI Fridays was terrible, my chicken was over cooked, dry. the wait staff was excellent and brought me something else, potato skin from appetizers. it was not burnt crisp but taste need to improve for such a nice hotel. Parking fees suck"

"The room we booked not the same room the staff was very bad"

"Excellent"

"We absolutely loved the property. The location, the helpful staff and how they went above and beyond to help us."

"Our view was exactly what we wanted! Wasn't to happy when we went into room opened fridge there was melted ice cream in there. And bathroom was not like the picture it was small"

"Front desk reception wonderful!! Kim and Kelly are outstanding!!!! So very helpful"

"This hotel is gently used , well located and serves the purpose for a short stay . The shower, room size and little deck were all good. The bed was ok at best. The pool , the real reason why I chose here was ok. Staff were 50/50 so I’ll leave it at that . I have no real concerning negatives . 😊"

"Beautiful view of Niagara Falls. It was so pleasant to sit in the lobby or the room and watch the falls. Great for the evening light show and fireworks. Pleasant stay and excellent dinner at Morton’s."

"Very good location and the hotel is very clean."

"The best part is the location of the hotel. 1 subway stop from Union Station or if the weather is nice, you can actually walk there from Union Station. The room is more like an apartment. It came with a stove, fridge, dish washer, microwave and coffee machine. You can actually buy groceries and cook. The downside is the room is clean but very dated. Bathroom is also very dated. The staff is friendly, check in was fast, concierge was helpful in getting us where we want to go."

"Great overall place close to the action"

"Our room was amazing! Modern. Comfortable beds. Fantastic view. Hotel restaurant served delicious meals. Staff was super friendly. Would definitely stay here again!"

"I got used face soap and there was hair on my sheets. The cleaners were rude"

"The only good thing about the place was the view of Niagara Falls, but other things, like how the staff welcomed us or the room amenities, were poor and made of cheap material. Overall, I expected more of a 4-star hotel."

"Service was good!"

"Room and bathroom little small for family of 4- bit very nice service and clean"

"The pool was warm. The kutchen had all the amenities and the tub in the bathroom was amazing!!"