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"I like everything It was such a pleasant stay and Zi will come again Highly recommended"

"good"

"family friendly"

"Service is great! Staff is kind and helpful. Location is central to restaurants and games for kids. Next to the waterfalls. The outdoor pool is rooftop, incredible view! The pool is very warm and clean."

"Nice place"

"One of the best properties I’ve stayed at in Niagara!"

"Clean room, great staff and an amazing view"

"Overall we had a great experience at this hotel. Staff is friendly and helpful, and the hotel is very clean. Good options for food, snacks and meals. My only complaint is about the parking. They charge $35 per night for off-site parking within walking distance of the hotel. However, we came in at 11pm one night and that lot was completely full and there was no parking available in it at all. Street parking is sparse and I was still charged for parking in a lot which I was unable to use."

"Very friendly and helpful staff, had to extend my staff a few times and everyone was very accommodating, especially Enzo. Convenient location and easily accessible"

"Not worth the price. Hyatt is way better."

"Very interesting building. The staff are very helpful. Rooms are large and well appointed."

"More appliances in the room"

"Exceptional location, the view of the falls was phenomenal. The staff was very helpful and friendly. We found the food at the Milestone Restaurant to be very enjoyable; a direct view of Falls enhanced the dining experience."

"Expensive but itsSmall lobby bar. Staff were great. Breakfast great as well."

"It has good breakfast options."

"Hiking trails could use some work but other than that I had a good experience "

"I was disappointed with the customer service during my stay. The hotel staff were not welcoming and rarely smiled when interacting with guests. In addition, it was very difficult to reach the front desk, as phone calls often went unanswered when assistance was needed. Good customer service is an important part of the guest experience, and unfortunately, I felt that the level of service provided did not meet expectations. I hope management will address these issues and improve staff...

"Great job guys. Thanks for everything"

"awesome stay"

"Had an amazing experience"