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"We were not told that the room would not be cleaned each day, and we had to get additional bath towels. There was noise from the adjacent room at 5am. We were double charged for a phone call. The fee for parking is outrageous, and I refused to pay $60 a day! The hot tub was not cleaned properly when we arrived, and had to clean it ourselves. When I called guest services, I had to wait ten minutes to get an answer regarding why no new towels were in the room and the response was that the...

"I’m"

"Muy viejo y desgastado"

"The room was very nice and clean however housekeeping came very late in the day and we spent a couple of days waiting for them to finish so we could get in our room!!"

"Friendly and helpful front desk staff. Amazing view of both falls!!! Breakfast was expensive, but very large portions, so we shared a meal easily. View from breakfast was amazing!!!! Love this hotel."

"Great, family friendly hotel. We got 10th floor jr suite that overlooked the Clifton hill and had partial waterfalls view, watched fireworks from the room at night. It’s on the expensive side but worth it. Breakfast buffet was just ok, probably could skip that next time but it was convenient to have the option right there."

"Just a greedy hotel"

"We enjoy"

"Parking spots are small"

"Everything looks nice, so close to the Niagara Falls my family and me we really enjoy every day n this beautiful place I want to come back"

"Tower room was awesome. Clean. Big. Everything anyone could possibly need. Front desk staff was SO helpful and friendly. So convenient for walking around town. Felt safe at night. Convenient to Scotiabank arena and walking to waterfront."

"Nice, well-appointed rooms and great breakfast buffet."

"The breakfast had plenty of selection for its purpose"

"When you stay at a hotel. They should not charge their guests parking fees. This was outrageous. It was expensive without paying for parking. This should be an amenity. The views were spectacular. The room was cozy bed sleep amazing. Staff was helpful."

"Sehr zentral gelegen."

"It was great to have kitchen"

"Dated hotel, but great location. We are a family of 5…having enough beds for each person is 100% why I booked here. We used the waterpark, so the bridge linking to it was also a plus. Perkins for breakfast downstairs in the hotel was great.(ask hotel front desk for breakfast deal)"

"This hotel is well located but very dated in terms of decor and facilities, particularly when taking into account it's price point. The kitchette advertised as being in it was a microwave but there were no plates or cutlery/silverware so you wouldn't be able to eat your food! The furniture was at bit worn out and housekeeping needed improving (for example dust on the widow ledges, not collecting rubbish left outside the door) and it just felt a bit old. It was serviceable but over priced."

"Clean and large rooms, Breakfast bar is clean , not much choice to choose from, very expensive. You have to go out for good breakfast."

"This was the best family trip we have ever had!"