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"Awesome stay"

"Charged me $150 for an early check in after being told on the phone it would be no problem to check in early and zero mention of a charge. Room was not clean (dirty duvet and hair all over the bath mat - just a couple of examples). Extremely outdated. Staff was not overly friendly. Quite disappointed in our stay"

"Very friendly. Easy and smooth"

"it was our second time and experience was good as always"

"clean rooms, quiet at night Photo online shows awesome view of the falls but its false:("

"The Sheraton was close to everything. The 2 queen bed room size was great for us. American falls view room had a nice view but there was a tree that blocked part of the view. It was nice to watch the fireworks from the room. Be prepared to wait for your order at Starbucks in the lobby. Mobile ordering is definitely the way to go here. The outdoor pool was nice but only one of three fire pits were working, which was disappointing considering the weather was cooler."

"we were booked two Bedroom Rooms suite and we loved it the area is clean, spacious, accessible balcony. Kids friendly. Housekeeping staff was very helpful. The view of the balcony was amazing you can see market. Hotel’s entrance , parking lot is very accessible you don’t need to walk too much and near to sport activities. I really enjoyed my trip. ⭐️⭐️⭐️⭐️⭐️"

"The hotel is in an excellent location for visiting Niagara Falls, but unfortunately our check-in experience was disappointing. We were travelling across Canada from Newfoundland with our children and elderly mother-in-law and arrived very tired after a long drive. Before arrival, I had requested a higher-floor room with a good view. I understand requests cannot always be guaranteed, but better communication would have been appreciated. Since we were exhausted, I did not want to argue at...

"Check-in was fast and easy. I was able to check in early and the upgrade I requested was available. The room was pretty standard could use some upgrades. We asked for extra towels at the front desk our last night there and they told us we had to call it in . When we tried to use the phone there was no wire connected so we weren’t able to get towels. The waterpark was great. Nice and clean and not crowded. Beds were comfy. Shampoo and conditioner could use an upgrade."

"It was clean, the bed was sooo comfortable. The rooms were beautiful and the view was amazing."

"Rooms were very clean, staff went above and beyond to ensure we had everything we needed. Breakfast was delicious and filling Room service went above normal standards"

"Great location"

"Everything in one place. Staffs are very helpful and kind. Room is clean. The only thing is, they are not giving bottled water now in the room and no more microwave in the room. Unlike before. Other than that, it is a good place to stay for a family and friends. Overall from 1 to 5. 4 stars."

"it’s smaller than regular hotel room, however it’s still one of the best experience i’ve had. Very friendly and helpful staff. it’s worth it"

"Jacuzzi and location and cleanliness"