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"Our family had a great stay. The front desk staff was friendly. The view from our room was amazing."

"We didn't get thr room we r4served & didn't receive the Casino package I pre-ordered! They give me excuses that I booked with orher entity! Not good!"

"Great location. Kiosk check-in and checkout is a good feature. We have stayed there several times but this past visit wasn’t great. Had 2 rooms booked travelling as a family, one wasn’t ready at checkin. Not a big deal we waited for an hour or so for it to be cleaned. However when we went into the room it reaked (overwhelmingly) of cigarette smoke. So we had to go down and they eventually found another room but we were then separated. Also they’ve changed the dining room area,...

"I have no complaints about our stay. Everything was nice and clean. Everything worked as it should. It was a super convenient location to everything you’d want to do while staying in Niagara Falls."

"I had a great stay at Sheraton Fallsview. The staff were very friendly, welcoming and helpful throughout my visit. I stayed on the 20th floor and the room was clean and comfortable with a really nice view of both the Canadian and American Falls. Waking up to that view was definitely a highlight of the stay! The buffet breakfast was also good with a nice variety of options. Overall, I enjoyed my stay and would happily recommend this hotel."

"Hotel was next to the OLG stage so very convenient and lots of restaurants are close to or on the premises- this will definitely be our go to hotel in the future when coming down for concerts- highly recommend it. Price was good too."

"Clean room friendly staff"

"for the $300 plus we paid this stay was very disappointing! the room was 2/5 … bed was comfortable and view (the upgraded u.s. n/c due to my status) carpet was ripped, dirty, door to bathroom broken … great if you like open comcept (see picts) scratched and worst paint job ever!! looked like we were staying in a 1 star window and mirror disgustingly dirty coffee maker didn’t work .. ran hot water through it … 2 ounces came out along with some mold.. staff banging door across hallway for 5 min...

"Make sure your Expedia booking have the acceas to waterpark ! Like another client it didnt and the staff told me it happens every time. Even without the waterpark access there are really more affordable options. The very small bathroom had a step to enter it. The room are in a interior courtyard and it is light 24/7 so our too small curtains where no help. And forget it if you want to plug anything. Except for the small Coffee machine no électricity plugs are visible nor available."

"First of all was not warned of protesting security blocking the entries until after booking a non refundable room. Took 2 hours to even get into the parking lot because of their verbally abusive protesters. Then one of their guests who was clearly under the influence of something hit our vehicle in their garage, to which what scabs in security they had left working were also verbally abusive towards us. Disgusting staff. Abhorrent service. Never again. I want my money back."

"Hotel was in a great location. The staff was very very helpful! Free coffee, tea and water whenever needed. 25th floor fireworks viewing was spectacular. The remote parking shuttle was also perfect. Never waited more than 2 min for a bus!!"

"Great place for all ages"

"The team was super accommodating and worked with us as we needed to check-in early and check out late as we were in the area for a wedding. The kids LOVED the waterpark. It wasn't crowded and it was super clean. Boston Pizza was just the cherry on top after a tired day. The food at the water park was also delicious. Overall definitely a great kid friendly place. The washrooms are not the nicest looking but are clean."

"The hotel is very old ,dirty, but the staff are nice"

"Street noise early am"