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"The room was very clean and nice. The only we had was no hot water for the shower. Very cold showers."

"We stay here often and love the location and convenience. The property is very dated and needs cleaned more often."

"Very disappointing experience from the moment we arrived. The self-check-in kiosks were not working for me and several other guests, which created a long line. To make matters worse, there was only one employee handling check-ins, so it took an unreasonably long time just to get our room. Unfortunately, things did not improve after check-in. The room had a noticeable bad odor, and when we checked the bunk beds, there were old chips and debris underneath the mattress that looked like they had...

"Very clean inside the room & around the property. Staff was very nice and helpful. Toilet was broken and maintenance was sent out very fast. Beds were comfy."

"We have stayed at this hotel a few times. The last trip to Cleveland, we were lucky enough to meet Chuck the bartender. We had amazing conversations with him and spoke about him on our way out to Cleveland this year. We were so excited that to see that he was working the first night we got in (and it was the only night he was working while we were in town). Again, we got to sit down and had a drink and some more great conversations with Chuck. He’s now a staple to our trips to Cleveland, he’s...

"will be returning"

"Vibes"

"Terrible stay, first they gave me someone else’s room and someone tried to get in while I was already in the room. This was quickly fixed. The faucet in the shower was leaking and made loud noise, I asked them to fix it no one ever came by to fix it within the 4 days stay. Overall room is outdated as well as the bathroom."

"Smells bad, poor housekeeping, there was a lash cluster stuck to the shower wall when we first walked in, used towels with mascara on them on the drying rack, whole room smelt of mildew, floors left my socks with dirt prints on the bottom."

"Did not hit breakfast this time around due to having a food pass with Cedar Point. But I have had it before and it is worth the price! Clean rooms and amazing staff ALWAYS! The hot tub is one of my favorite features for sure :) Note that they do have Starbucks coffee in their little store and that the pool/hot tub doesn’t close till 10 pm :) Also make sure to check out the back of the hotel for the fire pit and the stream :)"

"This was an excellent experience. My only issue was a brief elevator outage. Otherwise, my stay was exceptional."

"The staff was polite but curt. Not warm and fuzzy. The room was nice enough but the headboard of the bed was peeling and there were scuffs all over the walls. For a Regency, it should have been better maintained"

"Clean room"

"Loved the location. Being downtown in the conference center was super convenient with the coffee shops and little store downstairs open late. Pizza place down the street was amazing, nice quiet area. Super clean."

"I had a great stay at this property. It is an older hotel, but well-maintained."

"Loved it"

"The staff was very helpful, there is a free trolley that takes you about the city and stops right outside, fountain square had something going on both nights we were there, and the reds stadium was just a few minutes walk away."

"My stay was fantastic! Definitely recommend."

"Dirty and old. Never again."