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"Very nice!"

"Everything."

"Courteous staff, extremely clean rooms. "

"The room cleaning was awful, the floor was dirty and there was dust everywhere. "

"There are shops inside and a bar with food. "

"Great property! Perfect for tournament goers. Always clean and consistent. Close to everything "

"Excellent location for walking in downtown"

"The newly remodeled building is incredible. Very well done. I really found the place to be exquisite. The staff were amazing. The overall experience was fantastic."

"Centrally located very nice"

"Clean and spacious room for my son and I to go to a concert at Playhouse Square. Valet is a bit pricey but totally worth it to not figure out where to park when you aren't from the area. Lovely hotel and location! Ordered Uber Eats after the show and had no problem with selections for food too."

"Very friendly concierge! Very engaging as he was walking through the lobby."

"Fun for the kids but next time i wont get a room at pool level due to kids hitting the windows as they pass by all day and night "

"Super neat clean hotel with a great staff that is located within walking distance of everything in downtown Cleveland."

"Clean room, very courteous staff, and close parking "

"The only issue I can complain about is checking out. I had to check out at 5:30 am and there was no one to be found to help me. A worker came in while I was waiting for someone to come to the desk and she started yelling hello and finally someone came out of the back room who looked like he was sleeping. He was unable to give me a receipt or check me out electronically because he said computer was down. Check in went perfectly and my room was nice and was clean."

"Very friendly staff and clean rooms. Only thing is too soft pillows and bed. Price is good"

"There were roaches all inside of my room and the bathroom was very dirty I was disgusted "

"I was not able to connect my iPhone or iPad to the television and there was no one that could help me. These were not compatible therefore no tv."

"Did not honor cancellation"