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"I was so afraid of what our stay would look like from the mixed reviews. But our trip was 100% perfect. The whole family had a great time and we full intend on going back! Rooms were very clean- NO BEDBUGS! The waterpark was a perfect size. It is smaller than a resort because this is an old hotel with a small waterpark added on. It was not built that way! The views were gorgeous. Parking was easy. Staff was always kind. Life guards were so nice. There were plenty of chairs and towels. My kids...

"I really enjoyed myself the best hotel I ever went to "

"The room was spotless, the lobby gorgeous for Christmas. "

"Always a great experience here. "

"Very clean and comfortable "

"Great"

"My family and I came to Cleveland to visit the Rock & Roll HOF, and stayed at the Drury for 2 nights. The building is absolutely beautiful! The rooms were clean, the complimentary breakfast and dinner were really good, but what stood out the most was the staff. Across the board, every staff member including the valet, the front-desk workers, the cleaners, the bartenders, and the manager were all amazing. We hung out at the hotel all night and watched the manager do everything from walk around...

"Room was amazingly clean and staff was super friendly and professional. Will definitely book here when in Columbus. "

"The staff were extremely friendly and helpful The room was clean and quiet. We will stay here again when we are in town."

"staff were so helpful. "

"Clean room "

"Prestine room, great front end, and excellent food AND service in the restaurant "

"Awesome hotel"

"Clean room. Very friendly staff. Lots of restaurants and shopping nearby. "

"Clean room! Nice & quiet."

"The room was nice, clean and comfortable. The complimentary breakfast buffet was better than expected, and the staff was very nice. They greet you with a smile, and are friendly in a way that makes you feel welcome, almost like you’re staying with friends"

"Latoya, and David at check in and out were great along with Ethan in Valet"

"Great place. "

"Everything was amazing to the breakfast to the actual room and staff!"

"Excellent cleanliness and customer service - check in and check out was very pleasant and I even had someone check in on me through text message to see how my stay was going!"