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"Gym needs some work and the keycards kept not working but other than that, great place for a family stay."

"The hotel ‘boardwalk’ beach area was a nice surprise.. it was beautiful."

"Did not have any body soap. They said they ran out we were there for 2 nights so o figured they'd have a shipment come through. The water heater was not working in the pool was ice cold. No time on when it will be fixed or wheb they will get more body wash ..offered me shampoo instead."

"Very clean inside the room & around the property. Staff was very nice and helpful. Toilet was broken and maintenance was sent out very fast. Beds were comfy."

"Las instalaciones en perfecto estado y lo mejor es la atención del personal que trabaja ahí todos muy atentos y serviciales muy limpio todo. E estado 2 veces en traver City y ahora en sandusky y me encanta este lugar"

"Twyla was always so accommodations g in the restaurant. There was a new girl working who’s name I believe was Kedisha. She was so nice and a good waitress"

"All good"

"The place was better than the last time I came there in 2014. A lot of new updates for the rooms thank you."

"Staff was friendly, hotel was clean and comfortable. Indoor pool was closed due to a contamination, however, staff was there to greet and explain to everyone attempting to use the pool. We ate in the restaurant and had good service and good food. We came back later and ordered takeout dessert and while the staff was a bit disorganized with the pickup, the dessert was good. Would stay again."

"This was our second stay in this hotel in a week. We thought we would give it another chance. The staff is awful. RUDE. Incompetent. They act like you’re inconveniencing them when asking a question. The dining room is closed; so forget about the included breakfast. The kitchen is supposedly under renovation. They should take the breakfast included out of the description. The number on the doors are taped with label makers. We will NEVER stay here again."

"One of the best hotel bars in the world. I've stayed here for over 40 years, and I'll be back."

"We enjoyed our stay at the Hyatt. Brandon at the front desk was excellent, courteous, and made sure the one hiccup we had was corrected immediately. The beds were comfy and provided a good nights rest. Great location with easy walking access to many things. If I’m ever in the area again, I would definitely stay here."

"There were stains upon stains on the blankets, pillows, mattress protector, etc. most of them being yellow, some being red, brown and other fun colors. We informed staff and she moved us to another room. The other room had significantly less stains, but still there. The rooms reeked of some sort of air freshener that was extremely overwhelming. Our card for our door wouldn’t work so check in took over 45 minutes of playing cat and mouse. Breakfast was provided, but it’s the type of food you’re...

"Clean rooms. Fun pool. Staff was very nice. Multiple bars were fun"

"I have stayed at this hotel a few times and every time it is a great experience! "

"The hotel was in a great location downtown. The staff was very helpful and friendly. Hotel was clean and smelled good. Would stay there again without hesitation!"

"Great location. Good breakfast Friendly greeting upon arrival Friendly employees We were not provided fresh towels between our 2 night stay. 😭 They didn't clean the room and fix the beds between our 2 night stay. 😭"

"Beautiful downtown hotel. We’ll stay here again."

"All perfect"

"Loved the whole vibe of this place. Industrial meets high class feeling. Hotel was clean. Aveda amenities for shower."