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"Staff was friendly and helpful. Room was clean. Breakfast was amazing with lots of options."

"Everything is not good at all"

"The water park is a little smaller than some of the other properties."

"The front desk staff were very friendly and accommodating and went beyond the norm to make us feel comfortable. We knew based on previous reviews that this resort can be filled up with kids during tournaments, however we would always choose to go back here as the resort and staff make it all worthwhile. On site amenities are great, we just had to pick opportune times to use the pool when things were quiet. The property has a calming resort feel, the room was clean and modern with newer mini...

"Our room was ok but you could hear other ppl in their rooms. The door had a large gap in bottom so kiggt came in. The keurig coffee maker was too dirty to use. Bed was old not comfortable. The car was delivered fast from the valet. There was no coffee in lobby just water with lemons and limes but that was always empty. I asked for it to be filled and was told by desk she didn’t think it would be. Very disappointed. That was our last stop of trip sadly. One good thing was the walking to ballpark....

"Check in and check out were easy. The resort was very clean, rooms were clean and stocked with essentials (plenty of clean towels, soap, body wash and shampoo). You will receive a wrist band. It gives you access to your room and the water park. It was so convenient to not have to carry a key for the room. They can activate your wrist band to pay for things at the resort as well. No need to leave or go anywhere. There are restaurants on site. However we did pack snacks and I feel like we saved a...

"It gives bates motel. Just walking down the hall a door to a room was just lying in the doorway as if it’s been kicked in. Staff is so depressed. Housekeeping bust in my room randomly extremely early in the morning and the room was way too small for king size bed. Every was old and outdated and it was a dead moth on my bathroom floor. And my door what sticking when trying to close it . Real murder house vibes do not go."

"Room & hallway smelled like mildew."

"It was a great stay, it was quiet even for being in the first floor. Staff was welcoming and so kind. The room was amazing the tub could get super hot and I loved that. The best was extremely comfy."

"Clean rooms, staff was helpful and friendly breakfast sandwich was very good. Will definitely be back."

"Stay was ok nothing special , no refrigerator in the room , there was dirty towels all over the floor in the hallway bcas of broken ice machine . Stains on blankets in bed . Sheets were clean . Bathroom wasn’t the best the shower curtain smelled like wet dog."

"Couldn’t even make it to my stay because of the hazardous air quality. I was told I’d be getting a FULL refund, yet I’ve spent days calling and hearing nothing but, “The manager isn’t in. Call back tomorrow.” At some point, it stops being an excuse and starts being terrible customer service. I was really looking forward to my first trip to PIB, but after this experience I’ll be staying somewhere else when I reschedule. God awful customer service, unprofessional management."

"Great location. Nice swim up pool/bar area."

"This is an older hotel with a lot of history beauty. Yes, paint might be peeling in some spots on the ceiling but to me, it added to the nostalgia. We sadly went to visit the Cincinatian lobby , once a five star hotel featured in a magazine, it was sad how it had changed by taking away all the beautiful features. The Cricket Lounge was no more. I hope “upgrades” are not done to this beauty. Embrace the deco! We were surprised that our King Suite had 2 full bathrooms!"

"Nice hotel room, no complaints. On-site parking. We had to drive up to level 4 for self parking. We had a great view of the lake."

"Great property 👌"