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"Si hermoso"

"Staff were very friendly and kind! Clean property. Waterpark was good. A good balance of activities."

"Fun"

"Very nice room, excellent staff. Highly recommend."

"Such a beautiful hotel and close to everything "

"Very clean and beds were super comfortable, got in very late they brought us water to our room and valet parking was top notch!"

"Room was perfect, restaurant was gorgeous, staff was so helpful"

"Excellent location for walking in downtown"

"Centrally located very nice"

"The 11th floor has a terrible stench to it. Only $62 for the valet!! Beware."

"Our 9 year old wasnt allowed splash at splash pad area"

"No room cleaning without request I guess. Key wouldn’t work. Inadequate staffing "

"附近有商店，步行很方便"

"Clean room"

"Super neat clean hotel with a great staff that is located within walking distance of everything in downtown Cleveland."

"Gym was well equipped. Pool was suuuuuuper cold. No one wanted to use it. Even other guests. It was always empty. No parking. Just a head's up, will have to pay daily to park across the street. TV system was buggy. Staff are excellent. I can't praise the staff enough. They were awesome."

"Room was okay. Tv did not work let staff know they said they would come look at it no one showed up! Let staff know the next day they said not their problem. We were traveling with kids and it would have been nice if they at least acted like they cared! We will not be staying here again!"

"This was a very disappointing experience, especially for a Hilton property. When my friends and I arrived, we spoke with the valet attendant, Scott, because we were attending a concert and likely would not be staying overnight. We asked if we could pay the 12-hour valet rate instead of the $49 overnight rate. Rather than listening to our explanation, Scott repeatedly interrupted us and told us he would charge us twice. He then told us we could “go park somewhere else and pay a cheaper price.”...

"Did not honor cancellation"