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"Been staying in this hotel for many years. Its a favourite of mine. Perfectly situated for the City and the football"

"The bed and pillows were best I have seen in any hotel"

"Took ages to check in as staff couldn't find our booking even though I showed them confirmation emails. Now they are trying to take payment again for rooms as they are saying we didn't checknin"

"Always brilliant"

"Best bed I've ever slept in. The swimming pool was great as well, I'll definitely come back!"

"Loved everything about it, but only one lift working! I accept things break down but another guest said it had been so for several months! Pain in the butt at peak times like breakfast!"

"Lovely clean property. Excellent all round."

"Great location and easy to walk to the castle and other locations."

"The room safe was not working."

"nothing good to say apart from friendly reception"

"Excellent stay, booked a suite with balcony for our wedding anniversary. The guy on reception who checked us in was friendly, helpful and welcoming. Would definitely stay here again."

"Stay here regularly to visit family only downside is the restaurant/food. Very mediocre and not always as described on the menu, ordered a selection of fresh bread with oils received 3 pieces of deep fried bread and a pot of olive oil…. Sent back. Simple menu but seldom done well … Staff are really good and always very clean and welcoming."