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"Once I saw that the hotel was now run by OYO I nearly had a heart attack as the one in Cardiff is shocking! The only reason we were okay was because of the manager who is looking at leaving anyway. It is a terrible company. You can see things are deteriorating already. The carpets are very dirty. We were in a room that had almost light coming in."

"Lovely hotel. In a fantastic location right by the entrance of Yorkshire Wildlife Park. Worth paying the extra for a room at the back looking out over the Maned Wolves and Lar Gibbons. We loved watching the animals from our room. Beds were comfy, shower was great and the toiletries smelt lovely. Very friendly and helpful staff. Would definitely recommend and stay again. Was also a reasonable price unlike other zoo hotels which can cost £1000s. (We went midweek in September when the schools have...

"I booked this hotel and was so surprised at the high level of customer service, quality and care and attention to detail in the rooms. For the price we paid it was exceptional value for money. we arrived quite later and we were on a conference the following day, so use of the leisure facilities was limited. we did have a peek though and we will will be back to use this hotel again for the conference next year. Situated in a good area and easy access to local shops, roads and motorways. Staff...

"Shower was dated"

"Fabulous centre city location, clean comfortable room, just steps to the tram stop."

"Top quality hotel for a very good and fair price"

"Recently refurbished corridors and rooms. Good bed and room was average size Breakfast was ok but hot food had run out by 9am. Hotel has no vending machines. Bar will sell drinks but choices were limited. Parking in ncp close by cost £16 for 24 hrs."

"Great staff, good parking, spacious room, needs a refresh of refurb as bit dated and tired but served the purpose."

"Wry friendly staff, lovely room great location"

"Good location Nice staff"

"The room was dirty, the bed linen was not clean, and the heater was not enabled. Additionally, there were no toiletries provided."

"Great property in great location. 3rd time staying here. Only thing is this time we were on busy busy street so hardly got any sleep. Pelican crossing straight outside. Noisy people partying etc till all hours. Very very busy with traffic too. Excellent large room with sofa sitting area with tv. Spacious spotlessly clean bathroom. Room too. Very comfortable beds. Loved it all"