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"The air conditioning wouldn’t work in the room and was reported twice and not repaired. A fan was supplied but that just blew the hot air around the room and was very noisy. I understand that problems occur, but this clearly wasn’t working before we were assigned the room. Finally no discount or future credit for the discomfort was offered. The staff were polite but didn’t seem inclined to solve the issue."

"Pleasant location, spacious room, excellent breakfast."

"Everything went smoothly, no issues. "

"Fantastic high quality range of teas, coffees, cereals, grains, fruit, milk options and full English breakfast."

"Room was clean but sparsely furnished Corridors were not cleaned often enough. Bit on the expensive side for room provision but public areas were very 🙏 "

"The staff was very friendly and extremely helpful"

"Room hadn't been cleaned properly. Teaspoon was smeared with dried yoghurt or something similar. Bathroom hadn't been cleaned properly, suspicious mark/spillage on floor and dirty toilet seat. Glass had toothpaste remains in the bottom."

"Check in was smooth. Nicolas upgraded both of our rooms and provided a glass of Prosecco on arrival. Rooms were clean and comfortable, and we ended up taking breakfast the next morning, which was buffet style, but hot and tasty. The only thing that stopped us giving 5 stars is that we could hear the street below at times"

"Great spot for a stag do. The location couldn’t have been better, easy access to everything we needed. Breakfast had a solid selection, which definitely helped after a big night. Overall, a convenient and comfortable stay for a group trip."

"Super location for Football nearby, comfy rooms and a lush breakfast"

"Toom was greay but breakfast was expensive and ran out of things and the tables were dirty. "

"So much better than I expected. The bar area, restaurant and huddle areas were all so beautifully done and the food and drink lprices were very reasonable. Plenty of electric car charging available. All staff we encountered were helpful, polite and friendly. Rooms very comfortable and modern. Will definitely book again next time we stay in Loughborough."

"The bed though clean on top was less than clean under the mattress topper , the bath room had empty bottles of shower gel and stains in the loo "

"We visit a few times a year. Always five stars 🌟"

"Amazing pleasant stay lovely room excellent food and service by staff, everything was no trouble."

"Advertised as a beautiful old Grange property but in truth you get a pretty sterile, care home-like environment."

"Clean room, hot shower, friendly staff in the morning on reception and in the restaurant, good value breakfast. Free parking."

"The staff were really friendly and helpful. The location is great. It's far enough away from town centre to be nice and quiet but still easy walking distance to everything. The pub next door was really good with a great choice of real ales."