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"The air conditioning wouldn’t work in the room and was reported twice and not repaired. A fan was supplied but that just blew the hot air around the room and was very noisy. I understand that problems occur, but this clearly wasn’t working before we were assigned the room. Finally no discount or future credit for the discomfort was offered. The staff were polite but didn’t seem inclined to solve the issue."

"Hotel is central & ideally located for the train or bus station. Friendly staff & the room was clean. Lots of quality options at breakfast & in the bar restaurant. "

"Nice hotel, nice people, terrible smell in the room all night from the drains."

"Would stay again"

"Noisy, no good noise separation between Hotel rooms, my room had a door leading to another room and it was not locked as I would have expected."

"Our usual stay In favourite park plaza. Never disappointed us :)"

"Parking is nearby and is safe and easy. "

"Clean room, good breakfast, good location"

"Expected a little more from Hilton given the price. Room was clean and tidy but very basic. Leisure facilities were great"

"The room was quirky had an iron, hairdryer kettle etc however we found it very dusty and unclean the rug was dirty - bits on the floor, not ideal with a 1 year old."

"La camera era molto carina e a parte gli scarichi un po’ lenti non posso dire nulla. Personale gentile e disponibile. Situato in centro, proprio vicino al castello, in un bel posto. Peccato che nella nostra area stavano ristrutturando e non era ancora tutto a posto, come le scale e l’ascensore, ma per il resto non posso lamentarmi."

"Great"

"So much better than I expected. The bar area, restaurant and huddle areas were all so beautifully done and the food and drink lprices were very reasonable. Plenty of electric car charging available. All staff we encountered were helpful, polite and friendly. Rooms very comfortable and modern. Will definitely book again next time we stay in Loughborough."

"Plenty of parking, room nice and quiet. Mattresses were comfy but the single beds felt very narrow also the legs of the bed were angled out and because of the dark colour too, a few stubbed painful toes! Food was a bit on the pricey side £8 for a portion of sweet potato fries! Breakfast was nice, enough choice. And the shower was nice and powerful. "

"Advertised as a beautiful old Grange property but in truth you get a pretty sterile, care home-like environment."

"Clean room, hot shower, friendly staff in the morning on reception and in the restaurant, good value breakfast. Free parking."

"My only problem is the check in process, staff wasn’t professional, wasn’t friendly at the beginning but force a smile later on, not looking at guest when speaking to them , no greeting from staff to guests, no explaining the arrangements for breakfast. Been to many different hotel around the world, this is the worse."