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"The air conditioning wouldn’t work in the room and was reported twice and not repaired. A fan was supplied but that just blew the hot air around the room and was very noisy. I understand that problems occur, but this clearly wasn’t working before we were assigned the room. Finally no discount or future credit for the discomfort was offered. The staff were polite but didn’t seem inclined to solve the issue."

"Nice hotel, nice people, terrible smell in the room all night from the drains."

"We arrived early and staff went above and beyond to help us, allowing us to check-in early which was much appreciated. They’d even left a card and complimentary gift drink voucher in the room as they knew we were celebrating a birthday. Thankyou!"

"Fantastic high quality range of teas, coffees, cereals, grains, fruit, milk options and full English breakfast."

"Room was clean but sparsely furnished Corridors were not cleaned often enough. Bit on the expensive side for room provision but public areas were very 🙏 "

"The staff was very friendly and extremely helpful"

"Great central position. Clean, well equipped room. Decor a bit dated, but didn't reduce our satisfaction. Car park is good value, but beware if your car is wide - it's pretty narrow. My Corsa had no problem at all."

"Expected a little more from Hilton given the price. Room was clean and tidy but very basic. Leisure facilities were great"

"All good."

"Super location for Football nearby, comfy rooms and a lush breakfast"

"The room was quirky had an iron, hairdryer kettle etc however we found it very dusty and unclean the rug was dirty - bits on the floor, not ideal with a 1 year old."

"Clean room, good breakfast, good location"

"So much better than I expected. The bar area, restaurant and huddle areas were all so beautifully done and the food and drink lprices were very reasonable. Plenty of electric car charging available. All staff we encountered were helpful, polite and friendly. Rooms very comfortable and modern. Will definitely book again next time we stay in Loughborough."

"The bed though clean on top was less than clean under the mattress topper , the bath room had empty bottles of shower gel and stains in the loo "

"We visit a few times a year. Always five stars 🌟"

"My only problem is the check in process, staff wasn’t professional, wasn’t friendly at the beginning but force a smile later on, not looking at guest when speaking to them , no greeting from staff to guests, no explaining the arrangements for breakfast. Been to many different hotel around the world, this is the worse."

"Advertised as a beautiful old Grange property but in truth you get a pretty sterile, care home-like environment."

"Clean room, hot shower, friendly staff in the morning on reception and in the restaurant, good value breakfast. Free parking."