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"Overall good, perfect location for the train station. Washrooms need updating, shower was from ancient times. The toilet required a complex ritual to make it work"

"Helpful staff"

"Hotel is average didn't really see any hotel staff after check-in. we paid for the full buffet breakfast for 3 nights, I would suggest avoiding this if you like a well cooked English breakfast, cooked items bacon eggs sausage mushrooms all cold first day eggs sat in oil. Staff in restaurant not particularly friendly. Stayed at this hotel same time last year and I feel the standards have slipped."

"It's a busy venue, with a large amount of upsell, parking at a fee, spa at a fee etc.etc. Rooms very clean, spacious and had good WiFi. There was a good vibe at the hotel bar if that is your thing."

"Shower was dated"

"Fabulous centre city location, clean comfortable room, just steps to the tram stop."

"Needs renovation"

"Loved it, very close to places of interest and easy to walk around to the town and find our way back. Place was well cleaned, though they did reuse our sheets one day for a swap. Understandable i suppose. Spent 10 mins awaiting someone to come to the front desk to check in on arrival, but was always manned nearly every other time. Otherwise, incredibly enjoyable stay."

"I had a great stay at Best Western. The staff were brilliant, the room was perfect and my overall experience was great. The only thing that I feel needs improvement is the lift. Any time I used to go up to my room on the second floor the lift would clunk before reaching the level and doors opening. It left me a little bit worried that I could be stuck. Otherwise a really good experience and will use them again."

"We both enjoyed our stay, the staff were friendly and helpful, breakfast was very good and we also used the gym and pool. No complaints at all."

"Hard beds rooms too hot complained and staff laughed had no sleep with wedding parties on till very late"

"nothing good to say apart from friendly reception"

"Central location. Room 6th floor quite noisy on road side. Tea tray replenished and towels were replaced however bed not made up? Bathrobes not supplied as we’re supposed to have been. On arrival told breakfast was an extra charge (this was pre paid). Brought all my concerns to attention after checking they said breakfast was included but no outcome with the robes. Said Expedia was incorrect to have these items provided as we had booked a standard room . Nice breakfast Parking with discount a...