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"Just fantastic! Do note that though it is a true castle, not all the rooms are in the castle, so do check if you are staying in the castle or what is the rooms called Castle View. I believe they were a long time ago the servant quarters, BUT don't let this dissuade from staying here. IT IS A CASTLE! The staff was extremely polite and funny. There are peacocks you can hand feed snacks, but check with the staff what the peacocks will eat. The restaurant is fantastic, but be aware the menu is...

"5*hotel but no bath robes, slippers or shaving mirror. We had to ask for towels as only one in our room."

"Breakfast and Bed"

"This is a nice, modern hotel with good, helpful staff. The only issue is the location - it looks close to Central Station, but the direct route involves a steep staircase with more than 100 stairs, and that isn't easy with luggage."

"Beautiful stay. Room was amazing. Super clean. Little added touches such as a birthday card and chocolates. Breakfast was lovely and the whole grounds is stunning."

"Lovely staff, brilliant location, slight feel of decaying grandeur but excellent value for money."

"I paid for an upgrade but when we arrived we were not told until we moved in that there was scaffolding in front of the window and a walkway.as we were unpacking a young couple walked into the room and told us it was thier room reception had double booked the room.on our last night we went to the claret Jug as we didn’t want a meal just a snack despite the menu saying they were open until 9pm they wouldn’t serve us as they said they stop serving at 6 o clock, it was 10 past 6"

"Big shout out to receptionist she was so helpful. Night staff on door could be more professional and polite when checking our names when we came back at 11.30pm."

"Il a été difficile de bien dormir. La chambre ne disposait pas de climatisation et il nous était impossible d'ouvrir la fenêtre, puisqu'elle donnait directement sur le terminus ferroviaire. Nous n'avions qu'un petit ventilateur pour deux lits simples, ce qui n'était malheureusement pas suffisant. En revanche, le service au Hudson, le restaurant de l'hôtel, était impeccable. L'équipe était attentionnée et le repas a été une très belle expérience."

"Rooms were perfect, decent size for a couple of nights stay. Foul smell from the drains though, not enough to change room but mentioned to staff to have a look. Would stay again though"

"Absence of aircon in bedrooms is a major issue at this hotel. Room way too hot !"

"location. Personal very friendly."

"Lovely, friendly staff. We had 2 dogs with us and they were welcomed very nicely. The food in the restaurant was very average, although breakfast was excellent. We had a king sized room, which was in my opinion very small. The room was very hot, a fan or air conditioning would be something to consider? The bed was comfortable. Having 2 reasonably large dogs, negotiating the upper floor was relatively difficult."

"As always, the room was maintained to a very high standard. The food was very good indeed. The staff are always polite & helpful. We will be back in the near future!"

"Booked hotel as we were attending an event there. Perfect stay. Clean and quiet. Did not use amenities or have breakfast there due to other plans but meal at the event was lovely"

"Room was clean.staff were very helpful."

"The room itself was very clean and tidy. Beautiful decor. I did let the hotel know I would be arriving from the airport with luggage and I was given a room that involved going up and down stairs with no lift access which at midnight after a long day of travelling was not ideal. The shampoo was very watered down and not usable. There’s also very little sound proofing within the rooms as I was kept up most of the night just from movement around my room. The hotel itself and the staff are very...

"One of the best hotels in Newcastle city very clean and nice atmosphere, rooms are quite and clean, good amenities and excellent staff. Best in the price"

"Genuine and helpful staff"

"Excellent stay. Beautiful property. Would stay again."