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"We were a little surprised that we were not staying in the actual castle to start with but the room we were allocated was brilliant and had all the odd/old characteristics that the castle would have had. The staff were very attentive - could not be faulted. Would certainly recommend."

"5*hotel but no bath robes, slippers or shaving mirror. We had to ask for towels as only one in our room."

"Well situated, bars and restaurants nearby. Good sized room."

"Second stay, loved it!"

"Beautiful stay. Room was amazing. Super clean. Little added touches such as a birthday card and chocolates. Breakfast was lovely and the whole grounds is stunning."

"Disabled traveller that requested a room near the lifts, checked in, out the lift and then 2 sets of stairs. Receptionist couldnt move me. Room not clean see photos attached and on a evening coming back to the hotel felt like a prison roll call. When i travel with work the amount i do not experienced this and would not stay here again "

"I paid for an upgrade but when we arrived we were not told until we moved in that there was scaffolding in front of the window and a walkway.as we were unpacking a young couple walked into the room and told us it was thier room reception had double booked the room.on our last night we went to the claret Jug as we didn’t want a meal just a snack despite the menu saying they were open until 9pm they wouldn’t serve us as they said they stop serving at 6 o clock, it was 10 past 6"

"Big shout out to receptionist she was so helpful. Night staff on door could be more professional and polite when checking our names when we came back at 11.30pm."

"Il a été difficile de bien dormir. La chambre ne disposait pas de climatisation et il nous était impossible d'ouvrir la fenêtre, puisqu'elle donnait directement sur le terminus ferroviaire. Nous n'avions qu'un petit ventilateur pour deux lits simples, ce qui n'était malheureusement pas suffisant. En revanche, le service au Hudson, le restaurant de l'hôtel, était impeccable. L'équipe était attentionnée et le repas a été une très belle expérience."

"Rooms were perfect, decent size for a couple of nights stay. Foul smell from the drains though, not enough to change room but mentioned to staff to have a look. Would stay again though"

"Absence of aircon in bedrooms is a major issue at this hotel. Room way too hot !"

"location. Personal very friendly."

"Lovely, friendly staff. We had 2 dogs with us and they were welcomed very nicely. The food in the restaurant was very average, although breakfast was excellent. We had a king sized room, which was in my opinion very small. The room was very hot, a fan or air conditioning would be something to consider? The bed was comfortable. Having 2 reasonably large dogs, negotiating the upper floor was relatively difficult."

"As always, the room was maintained to a very high standard. The food was very good indeed. The staff are always polite & helpful. We will be back in the near future!"

"Booked hotel as we were attending an event there. Perfect stay. Clean and quiet. Did not use amenities or have breakfast there due to other plans but meal at the event was lovely"

"Room was clean.staff were very helpful."

"Staff were very nice, room was lovely, the bed so comfy, great choice of breakfast, will definitely go there again."

"One of the best hotels in Newcastle city very clean and nice atmosphere, rooms are quite and clean, good amenities and excellent staff. Best in the price"

"Genuine and helpful staff"

"Excellent stay. Beautiful property. Would stay again."