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"While we were only there for one night it was a treat to be able to have gotten one of the few rooms within the castle itself. The staff were very attentive and helpful. The food was delicious and they were very accommodating to my husband's dietary limitations. The only thing they forgot was having my bear knight and chocolates ready in my room but that's just a minor thing and I did ask for it just the day before so not a big deal once I asked."

"Very clean and well appointed hotel. Staff were very helpful especially ‘Ovi’ at breakfast."

"Another great stay"

"I had high expectations of this hotel as it had recently won an excellence award, displayed in reception. I stayed in one of the lakeside cabins and it was as advertised, a beautiful hotel room on the water..the bed and pillows were exceptionally comfortable. The decorative pillows looked shabby due to clicks in the fabric and very creased. The large outside bath tub was pure luxury - you fill yourself with clean water, control the temperature and no chemicals.Well worn towelling robes are...

"Parking is a a= pain"

"Great space. Kind of loud from the street and people coming in and out of the stairs."

"Great Hotel"

"Let’s get the negatives out of the way - breakfast quality was dubious - not sure how they made scrambled eggs and cramped buffet area. The hotel is, of course, a Victorian railway hotel. The front windows need a clean. This is our second visit. Rooms are good. Would I rush back??? Probably not, but central location is a positive and parking (albeit at cost). The instructions if you are parking a car should be in capitals. THE PARKING ENTRANCE LOOKS LIKE A TAXI/STATION ENTRANCE. If you miss you...

"Good quality accommodation, very central, easy check in and check out and good breakfast. Nice toiletries in the bathroom was a good added touch."

"Good food at reasonable prices . Pleasant and helpful staff. Good position for visiting lots of places. We had an enjoyable few days there would definitely go again if we were visiting that area again."

"Prime location, great/clean rooms, comfortable beds. Friendly, helpful staff. The only surprise was the stairs to the room after we got off the elevator. If you have large/heavy luggage, and depending where your room is located, be prepared to hull your luggage. Also there are stairs within the unit (bedroom on lower level/bath on upper). Personally I liked this separation, but if you have mobility issues, let the staff know prior to booking your room. I would stay here again."

"Wonderful stay. Great comfortable room. Love the shower. Really great people who make the stay all the better. Highly recommended"

"Absolutely loved my stay, we stayed for 4 days, convention weekend and as a first stay the staff were absolutely brilliant, no complaints . they helped care for fragile items and always helpful with the room and needs. Especially Lauren and the Gent who helped us on our first night of stay (unfortunately we did not get his name) Above and beyond would love to stay here again even for a normal holiday thankyou!"

"Average in everything. Bed was comfy and clean, shower and toilet were clean. But food was really average. Rest of hotel was OK."

"It was so unique and everything felt special"

"Good standard hotel. Ideal for an overnight stay.Would stay again."

"Clean room good breakfast Room had no window to look out of only sky light. Shower only, broken shower holder so had to hold with one hand while showering. No extractor fan in toilet and no window tried to change room but non available glad it was only 2 nights"

"Excellent stay. Love the new rooms. You need to clean the chairs in the bar. Had to wipe a few down myself."