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"Rooms were spotless, staff go above and beyond to be polite, respectful, positive and very help. Breakfast buffet was good and the bar area was perfect for relaxing. We will return."

"Lovely clean room & friendly staff"

"Clean + friendly staff + good for families "

"Well located and the restaurant was really nice and breakfast lovely. Our king suite was located in the loft and was uncomfortably warm. We mentioed to the staff and they brought up an extra air conditioner. This didn’t help much and was far too noisy to sleep with it, so we didn’t sleep well. It definitely needs it’s own dedicated aircon system. The pool changing area was very tired and in need of some attention."

"Incredible"

"The hotel has a modern/hip vibe, starting with the lobby which is centered around the bar that also serves as the check-in desk. This is where breakfast is served. The room was modern, well maintained and functional, but a little tight on space for 2-people with large suitcases. There is no closet or draws (a few coat-hooks) and so plan to live out of your suitcases. It is well located a short distance from the Shambles, Minster and other attractions. It is also close to many shops, pubs, a...

"We booked late and knew the reviews weren’t great, but the stay was far worse than expected. Check in involved long queues, and when we finally got to our rooms, the rooms were doubles but should have been twins. Housekeeping couldn’t be reached and left a message as instructed, and when we returned later that evening, nothing had been changed. One room also had a strong drain smell. Reception told us housekeeping had finished at 3pm and that the hotel was fully booked, so no room move was...

"Nice room, with a refrigerator, but the room facing the river gets the noise from the bars across the river until 3am. I'll stay here again, but request a room facing the road."

"Close to town centre"

"A very comfortable stay. Met all our needs. Shout out to helpful reception staff. Also front desk gentleman managing breakfast. Lovely manner, very responsive and multi tasking as needed to make sure everyone was looked after. Gentleman in charge of making sure breakfast foods were available, worked hard and efficiently too. Breakfast offer very good, bar good, room good. Easy car parking and access to Harrogate"

"The room was clean. The staff were very helpful and the swimming pool was easy to find in the hotel"

"Hotel fab, staff and service excellent - disappointed in the pickled sprout restaurant, a very heavy unseasonal menu for our liking, sharers hard to share unless you both like the same thing - not enough balance, starters missing meat options and a burger including chips was no veggie options - I’m not veggie) which, they may be fab quality, but need to recognise the market isn’t always captive"

"Room was poorly maintained with bits hanging off the wall/missing and ac didn’t work. Breakfast and the sky bar were a joke and poor quality"

"Hocus Pocus is a really fun, quirky themed place to stay. We were able to leave our bags prior to check in and the cleaning crew was super helpful with that. We really liked the central location with shopping and food around The Shambles. Room was clean and the fan was helpful when it felt a little stuffy. Overall, we had a great one night stay."

"Great location for exploring beautiful York. Really comfortable room - lovely bathroom!"

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"Seagulls with chick's on window ledge kept us awake . Also the metal springs in bed stuck through mattress and made sleeping uncomfortable."

"It offers all the expected conveniences—there is both a washing machine and a drying rack—though the electric fan is a bit on"

"I have a sever peanut and nut allergy and the staff did an excellent job of making sure I felt safe and reassured from the moment I booked the room. All the staff was absolutely lovely and so helpful! Location was also very central to all the touristy stuff which made it excellent after a long day because you didn’t have to walk too far."