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"Rooms were spotless, staff go above and beyond to be polite, respectful, positive and very help. Breakfast buffet was good and the bar area was perfect for relaxing. We will return."

"The check in and car parking was good, the charge for parking was reasonable too. We had 2 rooms, 1 was luxurious and I'm sure was an upgrade. The other room was basic and not so good. It was dusty and had cobwebs, the shower wasn't good and the beds were noisy and uncomfortable. The breakfast was good."

"Clean + friendly staff + good for families "

"Well located and the restaurant was really nice and breakfast lovely. Our king suite was located in the loft and was uncomfortably warm. We mentioed to the staff and they brought up an extra air conditioner. This didn’t help much and was far too noisy to sleep with it, so we didn’t sleep well. It definitely needs it’s own dedicated aircon system. The pool changing area was very tired and in need of some attention."

"Incredible"

"Room cleanliness was poor - bogey stuck to a shower tile. Massive toenail under chair in room. Pretty disgusting. Small room, tiny bathroom, could hardly move in it. No storage space - no wardrobe, no bedside drawers. Very small space to hang about two t-shirts. Tv hung too low. No phone in room. No safe in room. No bottled water. No teaspoons - cheap, nasty wooden stirrers instead. Also, can be very noisy outside on Friday and Saturday nights from drunks! Overall very basic and...

"Firstly I would like to say the room was as described and there I have no complaints and feel it fair to say this. On arrival all was fine then I went out for a while to come back and find the lift out of order so I asked staff how to access my room and I was directed to a door that my keycard wouldn't open so the lady opened the door and directed me through the door after searching for 10 mins I found my room beating in mind I have my partner with me who has an injured foot. After getting...

"Nice room, with a refrigerator, but the room facing the river gets the noise from the bars across the river until 3am. I'll stay here again, but request a room facing the road."

"Close to town centre"

"A perfect venue for the conference centre and very comfortable. The breakfast was amazing. So much choice and really good quality. Note - we had an accessible room on the third floor. The room was great but the 03:30 fire alarm caused us some issues. Our mistake for not ticking the ‘need assistance’ box at check in."

"The room was clean. The staff were very helpful and the swimming pool was easy to find in the hotel"

"Hotel fab, staff and service excellent - disappointed in the pickled sprout restaurant, a very heavy unseasonal menu for our liking, sharers hard to share unless you both like the same thing - not enough balance, starters missing meat options and a burger including chips was no veggie options - I’m not veggie) which, they may be fab quality, but need to recognise the market isn’t always captive"

"Room was poorly maintained with bits hanging off the wall/missing and ac didn’t work. Breakfast and the sky bar were a joke and poor quality"

"Hocus Pocus is a really fun, quirky themed place to stay. We were able to leave our bags prior to check in and the cleaning crew was super helpful with that. We really liked the central location with shopping and food around The Shambles. Room was clean and the fan was helpful when it felt a little stuffy. Overall, we had a great one night stay."

"Great staff, nice room and a very good breakfast spread."

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"Seagulls with chick's on window ledge kept us awake . Also the metal springs in bed stuck through mattress and made sleeping uncomfortable."

"The clean and spacious parking, secure and included in the price, is a major plus point. The full English buffet breakfast is really excellent. Even at the end of the breakfast window, nothing is dry or overcooked, including the eggs. All members of staff were welcoming and helpful. The lounge has a lovely view of the river. Our room and bathroom were comfortable and quiet. The desserts at dinner were wonderful, but the main courses were disappointing, with quite tough meat. Be aware that the...

"I have a sever peanut and nut allergy and the staff did an excellent job of making sure I felt safe and reassured from the moment I booked the room. All the staff was absolutely lovely and so helpful! Location was also very central to all the touristy stuff which made it excellent after a long day because you didn’t have to walk too far."