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"Very convenient location. Essentially it is part of the very extensive railway station making travel much easier. However the hotel obviously once was a palatial building but now is badly in need of a major renovation and update. Enjoy the history but the royals have moved out."

"The room was up to standard. The lock on the door was old and not fit for purpose, the carpet in the room was dirty and had stains on it .every floor creaked when walked on so you could hear people waking by most of the night. Also the bed was uncomfortable."

"Clean + friendly staff + good for families "

"We stayed at this property in May 2026. While the staff were extremely kind and helpful, the air conditioner in our room was not working and they refused to change our room since they were all booked and declined a refund/compensation too. When you pay £137 a night the least you expect is for the air conditioner to work especially when it’s been a hot day and you’re on the top floor of the hotel. Pretty poor for a ‘Marriott’ hotel. Avoid at all costs."

"Great location ,great hotel , very Grand !"

"A very well maintained and run hotel, quirky and fun. Really central to town."

"Great location and lovely breakfast. Air con not working in the room, reported it and manager came and reset it, worked for 10 minutes and broke again. Too noisy outside to have the window open. Reported our disappointment on check out and ignored. Recommend for location but ask for a room river side. "

"The TV was not working."

"I’ve stayed here many times for business and the breakfast is always good and the rooms always clean. I was here for 6 nights which has been my longest stay. What was really noticeable over a longer period was how EVERY staff member was so polite, helpful and friendly. "

"Loved everything"

"Absolutely loved our stay. Check-in was simple, staff were helpful and the hotel has clearly been renovated recently to a high standard. Breakfast was up there with the best I've ever had in a hotel. Also cracking view over the town and beyond from the Skybar in which the breakfast was served. We also ate on the Sunday evening in the Pickled Sprout restaurant. Again, everything we ate we really enjoyed. (Would love the French Onion soup recipe. It was the best I've ever had). The...

"Room was good &very clean. My main criticism was the tidying up from the Toymaster convention left the place looking quite messy & was noisy late into the evening & early the next morning. Also £18 a night for parking is ridiculously high"

"Such a majcal stay will definitely be booking and going again"

"Very clean staff lovely people breakfast very good"

"Great location and reasonably comfortable but the rooms need attention. The bathroom was cramped and outdated, the shower was poor and the extractor fan didn’t work. There was no air conditioning in the room and the windows only opened sufficiently for a little ventilation. A fan is provided however. The bar and adjoining lounge was lovely - it was very picturesque with the river view."

"Friendly staff very helpful was too hot in bathroom radiator on which made bedroom clean very hot had a hot dripping tap"

"The staff is great but they did a very bad job planning for their remodeling project of the lobby. Our entire stay there were constant banging and drilling that could be heard everywhere in the building make it very uncomfortable to have a nap or rest in the room in the middle of the day, or even sleeping in. The location is great, the staff is very friendly and the breakfast was also nice. They tried to make it better by giving everyone drink vouchers but that didn’t really improve the...

"Staff were excellent especially the front desk"