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"Very helpful staff"

"Very tired , everywhere , paint peeling from walls and windows, cracked bathroom sink . Suitcase scuffs on stair walls. Only toast ( soggy ) available for those not choosing a full English breakfast. Bar area only suitable for tall people , very raised seats. Parking very difficult , didn’t dare move car once parking found. No extra toiletries in bathroom . Permanent stain on bathroom floor behind toilet . This building could be magnificent with some TLC."

"Clean + friendly staff + good for families "

"Well located and the restaurant was really nice and breakfast lovely. Our king suite was located in the loft and was uncomfortably warm. We mentioed to the staff and they brought up an extra air conditioner. This didn’t help much and was far too noisy to sleep with it, so we didn’t sleep well. It definitely needs it’s own dedicated aircon system. The pool changing area was very tired and in need of some attention."

"The hotel was in a perfect location right across from the wall and with an easy walk into the heart of the old town. The staff were incredibly personable and helpful and were sincere in asking about us. We ate all dinners at The Rise. The food was fabulous."

"A fantastic stay in a wonderful hotel. Very clean and comfy beds."

"Nice room, with a refrigerator, but the room facing the river gets the noise from the bars across the river until 3am. I'll stay here again, but request a room facing the road."

"Close to town centre"

"Fabulous location and once you get past the dated decor, this hotel has a lot going for it. Yes it’s not perfect but it has a certain charm and I’ll always book to stay here. Gorgeous beach views in certain rooms and the staff we came across were very friendly. You get what you pay for but we love it. Can’t be beaten on ease of access to the beach and sea front."

"A perfect venue for the conference centre and very comfortable. The breakfast was amazing. So much choice and really good quality. Note - we had an accessible room on the third floor. The room was great but the 03:30 fire alarm caused us some issues. Our mistake for not ticking the ‘need assistance’ box at check in."

"The room was clean. The staff were very helpful and the swimming pool was easy to find in the hotel"

"Hotel fab, staff and service excellent - disappointed in the pickled sprout restaurant, a very heavy unseasonal menu for our liking, sharers hard to share unless you both like the same thing - not enough balance, starters missing meat options and a burger including chips was no veggie options - I’m not veggie) which, they may be fab quality, but need to recognise the market isn’t always captive"

"Hocus Pocus is a really fun, quirky themed place to stay. We were able to leave our bags prior to check in and the cleaning crew was super helpful with that. We really liked the central location with shopping and food around The Shambles. Room was clean and the fan was helpful when it felt a little stuffy. Overall, we had a great one night stay."

"Room was poorly maintained with bits hanging off the wall/missing and ac didn’t work. Breakfast and the sky bar were a joke and poor quality"

"Great hotel in quiet section of old town. Everything is within easy walking. Hotel is clean, & our room was large (for UK). Good breakfast options."

"Room was clean and had a nice sea view breakfast was good and staff were all friendly would stay again."

"The clean and spacious parking, secure and included in the price, is a major plus point. The full English buffet breakfast is really excellent. Even at the end of the breakfast window, nothing is dry or overcooked, including the eggs. All members of staff were welcoming and helpful. The lounge has a lovely view of the river. Our room and bathroom were comfortable and quiet. The desserts at dinner were wonderful, but the main courses were disappointing, with quite tough meat. Be aware that the...

"Really can't fault it. Clean, posh, good location. Dropped our bags off early and they had been taken to our room for us by night check in. Free water was needed after a festival in crazy heat. Staff all very nice"

"Great"