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"Very convenient location. Essentially it is part of the very extensive railway station making travel much easier. However the hotel obviously once was a palatial building but now is badly in need of a major renovation and update. Enjoy the history but the royals have moved out."

"The room was up to standard. The lock on the door was old and not fit for purpose, the carpet in the room was dirty and had stains on it .every floor creaked when walked on so you could hear people waking by most of the night. Also the bed was uncomfortable."

"Clean + friendly staff + good for families "

"We stayed at this property in May 2026. While the staff were extremely kind and helpful, the air conditioner in our room was not working and they refused to change our room since they were all booked and declined a refund/compensation too. When you pay £137 a night the least you expect is for the air conditioner to work especially when it’s been a hot day and you’re on the top floor of the hotel. Pretty poor for a ‘Marriott’ hotel. Avoid at all costs."

"Great location ,great hotel , very Grand !"

"A very well maintained and run hotel, quirky and fun. Really central to town."

"Great location and lovely breakfast. Air con not working in the room, reported it and manager came and reset it, worked for 10 minutes and broke again. Too noisy outside to have the window open. Reported our disappointment on check out and ignored. Recommend for location but ask for a room river side. "

"The TV was not working."

"I’ve stayed here many times for business and the breakfast is always good and the rooms always clean. I was here for 6 nights which has been my longest stay. What was really noticeable over a longer period was how EVERY staff member was so polite, helpful and friendly. "

"Very central and lovely old hotel. A little tired in places but great staff. Disappointed that they only had the choice of one type of red wine which wasn’t great! They don’t service the rooms but you can get additional toilet roll and tea and coffee etc easily. Entertainment was good but only saw one night as problems with the equipment. So many gulls that my car was covered when parking outside. Value for money"

"Staff always friendly rooms spotless"

"The room was ok on arrival if you look past the stains on the carpet and hole in the hand towel. When I opened the hand towel a big clump of dark brown hair fell out of it. Made me feel sick. Staff were nice. Check in was horrendous with only one person on the desk so a massive queue had formed. They take £100 off your card “in case” you spend anything on your room during your stay. Parking is ridiculous at £18 a night and a tiny car park it’s difficult to find a spot. Preparations for a...

"Such a majcal stay will definitely be booking and going again"

"We didn’t have Breakfast this time , It’s a lovely modern hotel with great staff, Everything we required was within walking distance , sadly no discounts available now from the NCP car park close by(£40) for 24hrs , You would need to book early for hotel parking as they only have 7 places "

"Great stay, good location, nice breakfast. Would stay again"

"Super friendly and helpful staff, great location"

"Friendly staff very helpful was too hot in bathroom radiator on which made bedroom clean very hot had a hot dripping tap"

"The staff is great but they did a very bad job planning for their remodeling project of the lobby. Our entire stay there were constant banging and drilling that could be heard everywhere in the building make it very uncomfortable to have a nap or rest in the room in the middle of the day, or even sleeping in. The location is great, the staff is very friendly and the breakfast was also nice. They tried to make it better by giving everyone drink vouchers but that didn’t really improve the...

"Staff were excellent especially the front desk"