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"This hotel is a unique and special place to stay. It’s"

"Clean + friendly staff + good for families "

"The jacuzzi in the spa was unfortunately not working. Our room had two showers (one over bath and one separate) but both had very poor pressure with the water just trickling out. The large air duct outside the bedroom window was very noisy and woke us up very early. There was a flickering bulb in the bathroom causing eye disturbance for me."

"Very pleasant stay, I have stayed a few times and always very good. On this one-off occasion the draft had stopped working but the staff tried their very best to offer other solutions which were appreciated. Thank you"

"Would have preferred not to have had a basement room and a room in the main hotel but the room was lovely anyway. Dinner in restaurant disappointing but the it is a hotel and not a private restaurant. We couldn't go out to it because it was storm Buleo."

"Just one thing ruined the stay which was the rude female receptionist on duty evening of Saturday 24th October and then on check out Sunday 25th October so please management work out who she was She firstly challenged that we were actually staying at the hotel when trying to pay for the parking on our 2nd night questioning more than once that we really were staying there and then charging us twice for parking as a result The parking is not cheap at the hotel I’m glad I called her out as she...

"Nice clean room and staff were fantastic and very helpful"

"Great location with easy walk to train station, National Railway Museum and the York Minster. Staff were excellent. All and all a great stay."

"The hotel is old but is well looked after and quite nostalgic I would recommend"

"Was all fine apart from strangers blone hairs hanging off lamp in room and also lamp had never had a dust in what looked like many months. Didn't want to have a proper look around incase anything else was found!!"