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"It is located in a beautiful active location with gorgeous views of The Abbey and Whitby harbor. Good size room & bathroom It is Across the street from The Pavillion & the Whale Bones Archway, A walkway to the shops Restaurant & Pub in the building with good food great service and large selection of beer/cocktail or wine."

"Room no window, no ventilation, damp, ceiling light covered in mold. Room very small."

"Clean + friendly staff + good for families "

"Fabulously situated next to the train station and only a 10 minute walk to all the centre of York. Highly recommend and would definitely stay here again !!"

"Excellent stay at this hotel (2 nights in July). We were especially grateful for the aircon which is far from standard in UK hotels. Everything was of standard you would expect from a property like this. Staff were impressive and the room spacious, tasteful and clean. Will be back on our next visit to the city."

"Lovely place"

"The suites are beautifully decorated and very spacious. It’s such a relaxing environment for properly unwinding. However the pillows aren’t very comfortable. My only other issues were with the cleanliness of the room. Hairs were found on the desk. Drink marks in 2 areas from previous occupants, dust under the coffee table. Also the tumblers in the bathroom need to be thrown away as they were not fit for further use. There was some noise coming from a few loud guests up to 10.30-11pm who were...

"We were able to get into our room early which was a bonus. Room itself was clean and comfortable. Bathroom was nice and shower was great. We opted for the included breakfast option which was really good. Hot and cold items and lots of selection. The location of the hotel was perfect for us. We were able to walk to almost every place we wanted. It is also on the City Sightseeing red bus route (between stops 5 and 6) which we took advantage of. Also it was only a 15(ish) minute walk to the...

"First hotel with a pool where you have yo pay to use the pool ! which is very small. The hotel is very old inside , thick carpet throughout makes it smelly. The room is clean inside, bathroom is clean but old. There is a carpark very close to the hotel (Palm court) at an extra cost. It's centrally situated , near shops and restaurants."

"Good location, helpful staff, clean and tidy"

"Nice room, great view. Efficient check in with friendly receptionist. Good breakfast, lots of choice, friendly serving staff."

"Room was clean we were in the family room and it was very nice ! Breakfast really not worth the money , should have been included in the price of the hotel stay tbh ! Staff were very nice and efficient when checking in"

"good property well specified and helpful staff. prime location for walking into York city centre, close to all best attractions."

"The hotel was in great location near the center. The staff were kind and very helpful. The rooms were nice."

"Good food and excellent service."

"Staff were very helpful at reception and in the restaurant. Lovely breakfast and plenty of choice. Food was also very good. Would recommend to friends.Our room was very small and wardrobe was not tall enough to hang clothes."