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"All good"

"Amazing family room and the entertainment is awesome."

"high standard of 5 star hotel with amazing food!"

"Clean + friendly staff + good for families "

"What can I say about this hotel other than it wholly exceeded my expectations. Firstly the location in relation to York rail station couldn't be any more convenient nor indeed to that of the main city centre. The front desk staff as well as those in the restaurant and pool / spa facilities were most friendly and very welcoming and helpful. The facilities were fantastic and our room clean and spacious. Our evening meal was most tasty too. We would love to return again"

"Brilliant stay! Our room (family room) was lovely and spacious with lots of storage. The swimming pool was a great little pool with a toddler splash pool too, and great showers. Little sauna, steam room and jacuzzi were a nice extra, and the staff at the leisure club were very friendly. The breakfast buffet had lots of options - everything you need. Also loved how easy it was to access York on the buses."

"Amazing staff always happy to help, lovely room sea view was fantastic, also great location 😊"

"Excellent hotel great sleep and beautiful hotel"

"Our welcome was super friendly, Our room spotlessly clean as was the whole hotel. At breakfast we were also met by friendly helpful staff. Breakfast itself was excellent, as much as you wanted and such a choice. On our departure day our transport home was late afternoon but there was no problem leaving our cases at reception meaning we didn’t have to carry them round all day. The location of the hotel was the best for a sightseeing trip to York - Thankyou"

"We enjoyed our stay but were only in the hotel for a short period of time, the location was great and car parking was ideal! For what you got it is pricey and probably would not return as other hotels in the area offer more for their value. Lifts are always busy and full at check out , being on floor 11 made that a little bit more difficult! We have both been bitten on our scalps and have been very itchy since staying at this hotel . Potential bed bugs ? I don’t know …….."

"Beautiful hotel nice big beds and comfy. breakfast fabulous staff all helpful and was lovely to sit outside and have a drink at the old badgers which is situated within the hotel was beautifully lit up with heaters stopped in many hotels in Harrogate but this one was the best we’ve stayed in will def be returning x"

"There was a wedding on and were told we could not order a sandwich at 3pm from the bar menu until after 6.30! at 6.30 we were hungry and ordered Chunky Fries (frozen skinny chips) fish (frozen) and a veggie burger (either frozen or not cooked sufficiently) We had to pay on ordering and not able to add to the bill???? No one available to complain to and send it back. The last time we stayed, we ordered sandwiches from the bar after returning from a show. They never brought them we waited...

"Great location, friendly staff, was allowed to leave luggage all day on checkout. The room was a good size. Only disappointment was the bar closing time at weekend."

"Good food and excellent service."