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"Great location right next to the train station. We'll maintained and beautiful hotel."

"Clean roam Staff Bar Car park"

"Clean + friendly staff + good for families "

"Well located and the restaurant was really nice and breakfast lovely. Our king suite was located in the loft and was uncomfortably warm. We mentioed to the staff and they brought up an extra air conditioner. This didn’t help much and was far too noisy to sleep with it, so we didn’t sleep well. It definitely needs it’s own dedicated aircon system. The pool changing area was very tired and in need of some attention."

"The hotel name says it all - this is truly a Grand hotel! Luxury room, super comfortable bed, high quality linens, very friendly and accommodating staff. Highly recommended!!"

"The hotel has a modern/hip vibe, starting with the lobby which is centered around the bar that also serves as the check-in desk. This is where breakfast is served. The room was modern, well maintained and functional, but a little tight on space for 2-people with large suitcases. There is no closet or draws (a few coat-hooks) and so plan to live out of your suitcases. It is well located a short distance from the Shambles, Minster and other attractions. It is also close to many shops, pubs, a...

"We booked late and knew the reviews weren’t great, but the stay was far worse than expected. Check in involved long queues, and when we finally got to our rooms, the rooms were doubles but should have been twins. Housekeeping couldn’t be reached and left a message as instructed, and when we returned later that evening, nothing had been changed. One room also had a strong drain smell. Reception told us housekeeping had finished at 3pm and that the hotel was fully booked, so no room move was...

"Ideally located for a gentle walk to the city centre. Great views of the river Ouse. Had a very pleasant stay."

"The hotel provides a very positive initial visual experience with very well decorated and maintained general areas restaurants and bedrooms However an unadvertised demand for a parking fee (£10 / 24 hrs) immediately on arrival before we’d even unloaded all bags from our car did not go down well including the surly way this was demanded As we’d been travelling for several days we had a lot of baggage and had to search for a luggage trolley (no assistance offered) which I then had to get into the...

"The whole hotel was very clean and the staff very helpful. The underground carpark was a bonus and the walk into town only took about 10 minutes. I would definitely stay at this hotel again."

"The room was clean. The staff were very helpful and the swimming pool was easy to find in the hotel"

"Breakfast was really nice and fresh. Parking is tight and £15 per night for guests. No air con in rooms so they get very warm. We were above the pub entrance area on the 2nd floor so noisy around 7am. In a great location for the centre of Harrogate and would stay again and ask for a room on the front where it’s likely to be less noisy"

"The room was great and we enjoyed the rooftop bar. It’s a convenient location, lots of good local restaurants. Only qualms were the pillows (could not get comfy at all - weird texture) and the noise from the construction next door waking me up around 8am. Overall I’d stay again (but bring my own pillows)."

"In centro città, a due passi dalla cattedrale. Locale eccentrico e affascinante. Non abbiamo mai incontrato i nostri host perché dal check in al check out è stato fatto tutto tramite codici (porta d’ingresso e camera)."

"Great location for exploring beautiful York. Really comfortable room - lovely bathroom!"

"Lovely hotel Brilliant spa facilities"

"Room was a nice size and loved the beach/sea views from window"

"This is a basic hotel which was not worth what we paid . There was an unpleasant smell everywhere from the entrance to my room of stale food , bad air freshener and strong cleaning fluid . The staff were not particularly friendly or helpful unlike everyone else in the rest of the city. They were too busy chatting amongst themselves and not interested in guests"

"Well it was hotter than usual so the Air conditioner didn’t keep the room as cool as needed other than that we enjoyed the stay clean ,staff was excellent food was delicious had a nice bar. and restaurant."