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"Wonderfully located inside the city walls and just a few minutes’ walk from the railway station. My room was enormous. The spa is the real star of this hotel: the hydrotherapy pool, saunas, and hammam room are lovely."

"We arrived at the hotel to find that the sea view room, for which we paid extra and was assigned to us, had scaffolding outside the window, obscuring the sea view. There was nothing in the description on which our booking was based that said anything about a view with scaffolding. They said we had been notified of that after our booking but we received nothing. The scaffolding had been on the facility when we booked in February (we stayed in September) and had apparently been on the hotel for...

"Clean + friendly staff + good for families "

"dirty stair carpet at the entrance gives a poor introduction. Our basement room was ok for one night. Dinner in the restaurant was good but the attitude of some staff was unfortunate and some were scruffy. Very interesting architecture and history."

"Really close to everything, we stayed on a Sunday night on the ground floor and there was no noise. Underfloor heating was a great surprise! only thing that we’d change is the “dress” in the room looked very old - perhaps if the costumes were newer we would have tried them on. However it did fit the theme! Lovely room for a short unique stay."

"Great place to stay not very far from York town centre clean rooms and staff very friendly and pool area was good to use."

"Clean and comfortable room, helpful staff, fun and relaxed communal areas, great choice for breakfast, great location"

"Lovely staff and clean hotel, would highly recommend"

"We stayed at this hotel for one night. The room itself was spacious but very worn. The chairs were falling apart and the carpet was very stained. The biggest issue was that the shower drain was blocked and would not drain. This made the shower unusable. The hotel would not move us to another room as they claimed to be fully booked. They also would not send maintenance to the room until the next day. This meant that we could not have a shower in our room."

"Its very very nice place to stay , clean room , very supporting staff before we arrived to communicate with changes a room from double to family ,we was not disappointed < Highly recommended:)"

"Great location, clean, comfortable and very friendly and helpful staff."

"Beautifull room loved tje shower staff very helpfull breakfast great plenty variaty we will deffobe back we normally go to leonardoes but this beats that place thankyou"

"Good food and excellent service."

"Room.was very clean as was the whole place, pleasant reception area, the staff we came across were pleasant, very good breakfast, the bar was ridiculously overpriced however bar staff were very friendly, Hotel WiFi was not very strong and television buffered often"

"Clean"

"Amazing hotel. One gripe is that the rooftop bar is not open on a Monday or Tuesday."

"Excellent stay again"