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"This hotel is a unique and special place to stay. It’s"

"Clean + friendly staff + good for families "

"Overall an OK stay but not worth the price tag. Visited at half term, hotel appeared under prepared. All staff were helpful and polite but clearly under staffed so not necessarily their fault. Room not ready 2 hours after check-in, walkways not maintained, dirty glasses and plates with food on outside a lot of rooms. 1 bath robe in the room for 3 guests, toilet in the room didn't flush and whole bathroom in need of basic repairs. Bar/restaurant stopped taking food orders at 7:20pm in school...

"Very pleasant stay, I have stayed a few times and always very good. On this one-off occasion the draft had stopped working but the staff tried their very best to offer other solutions which were appreciated. Thank you"

"Would have preferred not to have had a basement room and a room in the main hotel but the room was lovely anyway. Dinner in restaurant disappointing but the it is a hotel and not a private restaurant. We couldn't go out to it because it was storm Buleo."

"Large and grandiose Victorian hotel located close to town centre. Easy (though expensive) parking. Quick check-in. Nice large room except bathroom poorly laid out. Only two small lifts seemed inadequate for size of hotel. Very large and very grand common facilities including bar and restaurant. Nice breakfast."

"Love this hotel 2 nd time we’ve stayed in this hotel very local once shops and restraunts/ Bars literally on the doorstep sadly a few of our favourite bars are no longer there but we still love this hotel for the location"

"Nice clean room and staff were fantastic and very helpful"

"Great location with easy walk to train station, National Railway Museum and the York Minster. Staff were excellent. All and all a great stay."

"Stunning building. Room was clean and comfortable. Nice touch having cans of still water in the fridge and a little bottle of fresh milk for the coffee and tea. Shower was easy to operate and towels were a generous size. Extractor fan turned on automatically once you are near the bathroom area. Breakfast was one of the best we have ever had. Everything was so fresh and cooked to perfection. Scrambled eggs were delicious and fluffy. Coffee was from a machine that was self operated but it was a...

"The hotel is old but is well looked after and quite nostalgic I would recommend"

"Was all fine apart from strangers blone hairs hanging off lamp in room and also lamp had never had a dust in what looked like many months. Didn't want to have a proper look around incase anything else was found!!"