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"From arrival to departure, our stay was very enjoyable. Highlights were spacious and comfortable room, Top-ten best shower of all time. Valet parking and to top it all a 5* restaurant with an excellent menu, superbly cooked food and just amazing staff. We had an issue with the wine as they made a small mistake but dealt with it with professionalism and politeness. The only negative comment would be that it is going to be too long until I come back."

"Really close to everything, we stayed on a Sunday night on the ground floor and there was no noise. Underfloor heating was a great surprise! only thing that we’d change is the “dress” in the room looked very old - perhaps if the costumes were newer we would have tried them on. However it did fit the theme! Lovely room for a short unique stay."

"I like the position off the hotel and it’s facilities"

"A lovely hotel retaining all its original features. There is on going renovation work bring undertaken with minimum disruption. The standard of the breakfast could be improved and a few of the staff in the restaurant lack enthusiasm in their work. The majority of the staff are hard working and friendly. The spa facilities are lovely."

"Clean + friendly staff + good for families "

"Toilet very clean. Staff very friendly. Breakfast to die for. Room lovely and clean."

"This was my second time staying in this hotel. The location is perfect, the hotel is modern and temp controlled, and the staff were great. I will stay again if I get lucky enough to come to York for a third time."

"I like the original victorian feel needs the cleaners to be bit more thorough and could do with a bit more maintenance like mold and mildew is not good but the pool area is amazing but very slippy needs more walkable mats in there I witnessed the staff fallbover with a bundle of towels in his hand But overall my stay was comfortable"

"Staff were helpful. Bed and towels were clean. Location was fine. The room looked over the river, there was evidence of damp in the room, and the sink had a crack. There was a lot of outside noise from the bars across the river in the night. We did not use the restaurant, so I can't comment on the food. 50 hotel spaces at £25 a night."

"Great location, nice hotel. We didn’t have the best experience with the staff who were very dismissive"

"the hotel room was very dated , broken ceiling tiles in bathroom mould around the silicon on the bath and within the grout floor looked dirty in the corners , loose toilet roll holder and the TV was on the wrong wall for viewing in bed"

"Good food and excellent service."

"Everything was just perfect, the breakfast was hot & well presented"

"Asked to replace the kettle and one of the cups in the room. Liked having a refrigerator. Very cool bar at the 7th floor of the property, another restaurant and Starbucks right on premises. Unable to comment on breakfast - it seemed overpriced, so skipped."

"staff, parking, breakfast excellent. Room needed a better clean"