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"Warmth and hospitality was lagging with the staff. No help was given to transport luggage from room to the lobby even when requested on phone."

"One of the best 5 star hotels I've stayed at. Beautiful property, great amenities, restaurants had great food and the staff and guest service were simply the best."

"The breakfast is too good and there are so many options to have. Rooms are very clean and staff is also very helpful"

"We had a great stay here, staff were lovely and pools were clean and well maintained. Very tropical feel throughout the resort, very relaxed!"

"ممتازة"

"All good..!"

"The staff and food are great. Rooms were kept clean and are well looked after. The spa is very good and well priced."

"We had a great stay. The room was clean and comfortable, and the staff were friendly and helpful. Breakfast had a good variety and tasted great. Good value for money, and we'd happily stay here again. Recommended!"

"Everything and everyone were excellent but the WIFI was poor."

"The staff and service was incredible. They were so attentive to detail. They made our girls trip so memorable. They even sent us a printed picture that was taken on our arrival. They sent a heating pad when my sister was sick. The breakfast spread was one of the best buffets I’ve ever eaten at. The pool looked amazing, unfortunately could not use due to chlorine levels. But regardless this property is a must stay! Can not recommend this place enough"

"When we first checked in to the hotel (rooms 333 and 334), the rooms were clearly not dusted in a while (could see visible dust on the nightstands, lamps, water bottles, rods in bathroom etc.). The sofa had large spots and were dirty. The WiFi was spotty too (general property had 30+MBps while the room had a weak ~1MBps had frequent connection drops). We immediately called the reception and let them know about the issue. We felt we booked the wrong place for our stay. The staff's reaction...

"The hotel was an excellent experience for me and my children, They loved the rooms , pool and the various meal options were great !!! . Thank you Shravan Kumar for your excellent service"

"great stay"

"I could not have asked for more. Property is very well located in Baga. Unlike more resorts, facilities are very easily accessible, with the big pool in the middle (which you can use until 0h30!!!). Rooms were very comfortable, good bathroom. What distinguishes this hotel, though, is the extremely professional, kind, helpful, dedicated, smiley team. Honestly, I have rarely seen such staff elsewhere in the world. Congratulations!"