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"The Grove Park Inn used to be a five star property. It’s a 3 at best today. We went to the GPI to celebrate my son’s birthday. Just to hit the high notes, the service from the staff was terrible. They obviously have very little training in hospitality. Absolutely no enthusiasm by the person in the Cafe, the Concierge, or the wait staff. Additionally, the Edison restaurant was a big disappointment. Our waiter rushed us through our dinner, even though there were very few guests in the restaurant....

"My room was not the cleanest. The facility had construction going on that was not told to me previously. There was also no room service available and the pools were not available for use. I would not have stayed here if I had know this. My neighbors were loud. Really want a refund. "

"Yes"

"Beds were comfortable. Great view of the ocean. "

"The staff friendly. The room we stayed in was very small and weird. No closet just hooks on the wall. Room service never came to clean our room. And the check in desk is on the 13th floor. Honestly would not stay there again. "

"2 pizza’s under cooked (refunded), ordered pizza again…undercooked! I was accidentally double charged for parking, The pool area had very strong fumes of chlorine. My eyes and my kids eyes and throats also had burning sensations that took a day to recover from. Great Wolf Lodge needs to find a way to circulate fresh air and maintain the warm temperatures while it’s cold outside. Other than these issues the experience was fun. "

"Very spartan room which was fine as it had decent amenties. One small thing that would really help would be to fix the drapery on the window. It was hanging off the rod & made the room look terrible. Staff was friendly & efficient."

"It was great! Staff was very friendly and accommodating, will be returning! "

"Everyone was so nice and helpful great place to stay "

"Amazing gym"

"The rooms need updating, especially the bathrooms."

"Excellent service and conscience for downtown "

"We were there with our children and grandchildren, and the place was great the grand children loved the waterpark. We had a lot of fun."

"Very clean lobby and room. Enjoyed the breakfast! Convenient to uptown Charlotte. "

"Clean room! Nice pool and was heated nicely. "

"Good "

"An excellent hotel in the center of town, easy walking, great staff, parking is easy, and the room was just great. Would come back again in a heartbeat."

"Internet worked fine. Restaurant and bar service. Staff friendly. Our room was really good. The views are superb!"

"Hotel definitely lived up to expectations. "

"breakfast menu varied - something for everyone. Hot tub could have been warmer, but my husband happy with temp and helped get the aches out after a long day. "