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"The Grove Park Inn used to be a five star property. It’s a 3 at best today. We went to the GPI to celebrate my son’s birthday. Just to hit the high notes, the service from the staff was terrible. They obviously have very little training in hospitality. Absolutely no enthusiasm by the person in the Cafe, the Concierge, or the wait staff. Additionally, the Edison restaurant was a big disappointment. Our waiter rushed us through our dinner, even though there were very few guests in the restaurant....

"nice staff"

"Definitely not a $499 room. Outdated tub, toilet was discolored due to age. Needs updating immediately "

"Great location. Breakfast was good room was good and the beach is great. Will go back"

"Love the welcome drinks, lobby area was super fun to relax in before the Hornets game. "

"Nothing "

"Very spartan room which was fine as it had decent amenties. One small thing that would really help would be to fix the drapery on the window. It was hanging off the rod & made the room look terrible. Staff was friendly & efficient."

"It was great! Staff was very friendly and accommodating, will be returning! "

"Everyone was so nice and helpful great place to stay "

"Responsive and friendly staff(one of the best in a while). Valet service great. Rooms comfortable and clean and room service timely and food good. Pool was closed. Across the street from spectrum center. Walking distance to food and activities. "

"Clean and meet our expectations."

"Excellent service and conscience for downtown "

"We were there with our children and grandchildren, and the place was great the grand children loved the waterpark. We had a lot of fun."

"Clean room, comfortable bed. "

"Clean room! Nice pool and was heated nicely. "

"Good "

"An excellent hotel in the center of town, easy walking, great staff, parking is easy, and the room was just great. Would come back again in a heartbeat."

"Internet worked fine. Restaurant and bar service. Staff friendly. Our room was really good. The views are superb!"

"Hotel definitely lived up to expectations. "

"breakfast menu varied - something for everyone. Hot tub could have been warmer, but my husband happy with temp and helped get the aches out after a long day. "