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"We stayed for a short weekend in Norfolk, decided on this stunning hotel. Was welcomed nicely in by the reception desk staff, room was spacious, clean and had everything we needed. Woke up to a lovely breakfast buffet both mornings. The golf course was impressive to see, even though we don’t play it ourselves. Had our final evening at the bar which had lovely drinks menu and bar snacks. Young waiter who chatted with us was so polite and funny. The only downside was that the pool was closed for...

"Everything about my stay was excellent;.e.g., room, service, meals, bar, garden and patio, location - natural beauty, easy costal walks. They had some young staff learning their trade in the restaurant - good to see."

"We were sent to a room that was already occupied !! Only upon entering we encountered a man coming out the shower as surprised as we were It took another 45 minutes to sort a room and at no time did anyone say sorry!"

"This is a great location for exploring Norfolk. We were only there one night but it was peaceful and accommodated all 3 of us with our dog. The owner was excellent with her communication but not at all intrusive. Nice touches like our own private garden with a BBQ where they kindly left some coals so we had the option to use it."

"Visited with my father, it was superb. We will definitely be visiting again ."

"Evening meal a bit like faulty towers; eg, waiter knocked drink over & expected us to pay for replacement, (no, we didn’t). Large, dark stains on all carpets. Breakfast was a fiasco; had to request many essentials, eg teaspoon, tea pot, milk, tea bags, etc. The bar ran out of beer/lager every night. I could go on, but not enough space or time. Essentially I believe many faults were down to staff shortages."

"The grounds and pool were absolutely amazing, we even used the boat on the lake. Gardens and grounds beautifully maintained so pretty just to walk around. We had a lovely relaxing time."

"Staff All food Homely and relaxing"

"Clean room, perfect for any type of stay. Friendly staff lady who checked us in was lovely. Great bar. Just perfect. Thanks"

"Very helpful staff, great location, would stay again."

"The staff were fantastic, so helpful & polite, though over the phone they said i'd be 1st room on 1st floor as i come out of lift as i'm disabled, but i was 18 doors from lift, the window rattled all night so we didn't get any sleep, but the hotel is in a good spot. Lovely & clean, close to sea life & other places "

"When you stay at the Maids Hotel, the one thing that is fixed in your mind is “stairs” unless you can cope with stairs at every turn, this is not the hotel for you. This is because the hotel is a heritage building and it doesn’t lend itself to easy step free access. I had a single room on the 3rd floor to get to it from reception I had to go up a couple of steps and down a corridor to the lift up to 3rd floor, from there I had go up stairs, down stairs multiple times before reaching the...

"The toilet and shower are common, with no privacy at all. The pod does not have enough space, and the common shower does not have a temperature adjustment. Not ideal for families with kids. And the cost is high for these facilities."

"All new and nice and efficient and very good breakfasts!"

"My 90 year old Mum and I stayed for one night while visiting family. The staff were all helpful and friendly. They went out of their way to meet our needs. Super comfy beds and spotlessly clean. Breakfast included speciality coffees and a good menu of choices. The sun shone for us and we enjoyed the outside spaces. We highly recommend this hotel."

"What a great hotel, everything we wanted for an overnight stay. Great food and the breakfast was even better - yum."

"We had an amazing stay here and would definitely recommend! We were lucky enough to get a free upgrade on our room and it was beautifully decorated. They were friendly at check in and took us to our room, leaving us some shortbread biscuits. Breakfast in the Grain store was amazing, we also had dinner there."

"The room was amazing and already cooled down but we also had a fan. It was a very hot day. Staff were all friendly and helpful. Booked our next stay already"

"Fabulous relaxing hideaway outside the city, great bed great staff and good restaurants. A lovely base to use to visit Norwich and surrounds."