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"While the hotel is lovely and decorated modern my, their staffs ability to fill requests seem limited. I requested a specific room in the old building on the corner on top floor and requested if that was not available a room anywhere in the new building would be my second choice. Spoke to the hotel the day before arrival. Rep on the phone advised that rooms would be assigned 9am the morning of arrival. When we arrived I found that we were assigned the room next to my requested room as it was...

"On checkout the staff member refused to give me, or even show me, the account for the restaurant/bar items that I had charged to my room, simply informing me that there were 5 items and that as I had booked my room through Expedia the account and receipt would come from them. I am a long time, fairly frequent, independent, traveller and have never, ever, been refused an account on checking out of a hotel. I still have no idea what items I have been billed for, or the total cost. I only...

"We didn't have breakfast there but the parking was safe and very clean. "

"Yes "

"Rooms were clean, staff were wonderful to deal with. Overall nice hotel. Enjoyed our stay!"

"We ended up in a different room on the second night, because of a heater issue. It was a just a bit loud. We didn’t complain and would have stayed there both nights. Staff called us and offered a different, bigger room, so we took it. Both rooms were perfect. Clean, updated. Parking was great, and the staff were amazing. "

"Cachet unique"

"Friendly staff. Stayed on my Birthday and they gave me a little gift, thought that was very nice. Wish the meal voucher did include drinks though."

"Rocky Harbour is a great location to explore this entire area of Newfoundland. Units were average at best. Comments regarding noise etc are accurate. "

"Stayed for NLAR conference"

"The stay at the hotel was a pleasurable experience. The food was amazing"

"Room 300 was awesome but room 202 was not good … no hot water in sink"

"The room was nice and the breakfast was delicious but the toilet area was tight"

"Food was excellent and staff are top notch. Management needs to ensure their is an adequate number of staff working in the Bistro in order to accommodate customers. "

"Very well situated in downtown St. John's, walking distance to everything! Friendly staff, plenty of amenities, and an amazing restaurant The Bivver. Will definitely revisit!"

"Great property right by the end of the harbour. Walking distance to George Street and Jack Astors. Typical weather for our Saturday and no chef for our Saturday morning breakfast so we got 20% off for saturday night stay because no hot items for breakfast at the buffet. Pool was nice and warm. Nice clean facility with walk in shower and big bathroom. "

"Although it was stated there was a restaurant downstairs, there was no mention of the noise, the constant door slamming, the other hotel patrons that were excessively drunk and running around the hotel. Also had pieces of the ceiling plaster falling into the bathroom and zero response from staff when notified about it."

"Rooms were clean but some common areas were dirty and dusty. "

"Close to the airport- Take and go breakfast items were appreciated for early morning flight! Staff were friendly."

"Very friendly. Nice stay"