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"We enjoyed everything about the JAG hotel. Loved its unique musical vibes in every area of the impressive hotel. Spacious, comfortable room. Beautiful bars/lounges and dining room. The hotel is very well located. Staff is very helpful and friendly."

"We had a spacious suite , unfortunately it was very dimly lit, and three nights in we found silver fish in two locations in our room. We alerted the manager , and on a 7 night stay was offered a $40 credit without an apology. After voicing my concern that they may have gotten into our suitcases, clothing , etc. His words were it is a dampness bug that usually doesn't climb. I told him we found one while we were sitting on the sofa and two on the kitchen counter which means they definitely ...

"Parking on-site is always convenient. Breakfast at the hotel was delicious and the support staff in the restaurant were excellent!!"

"Everything was great staff were friendly helpful and the room was clean."

"It was frustrating to go back to the front desk to get new keys as keys did not work. I need to go back to them 3 times during my 2 days stay. First of all, you must swipe the keys very slowly to open the door. We spent few minutes opening the door, finally other guest walking by told us the trick. Secondly, keys do not work all the time. Hotel Management - You must consider upgrading your locks to RFID as soon as you can."

"We were rather disappointed based on what we thought we were booking through Expedia. Apparently, "Stay in Gros Morne" operates multiple properties in Rocky Harbour in different locations. We ended up on the second floor of what appeared to be a six-plex with external stair access (no elevator). Check-in is at Gros Morne Wildlife Museum for all locations where you then get a key and directions to your accommodation. None of this was made clear to us until after we had booked when we received...

"Clean room, friendly staff."

"Room was comfortable, but , hate the bathroom, there is no good place to put things when showering. Lack of counter space for 2 people. Shower wasn't terribly clean looking. It wasn't dirty, just old looking.."

"Clean room, easy parking, and friendly staff. The free coffee and muffins were also great. Would definitely recommend."

"The check in staff was rocky, but upon speaking to another staff member it was taken care of. Hotel was wonderful, with wam breakfast, fun amenities. Along with a wonderful room."

"Very accommodating staff."

"Room was clean, beds were comfortable. AC worked great. Overall nice stay."

"All aspects of the hotel were very nice"

"Outdated, many amenities out of order (chip and pop machines), rooms still have smoke smell despite being non-smoking, and incredibly overpriced for quality. Stayed another night a different hotel in same area for less money and much better quality."

"Beautiful heritage building, and our king room was fantastic. The staff was really helpful as we arrived very late after our flight got delayed several times in Halifax and didn't get info in St. John's until 1am. The lovely, sweet attendant even brought us ice as it was on the other side of the restaurant"

"Liked: room size and layout; easy parking and access; closet layout. Clean Disliked: room fan/ac/ heat was impossibly loud making it difficult to sleep- hear the tv or even carry on a conversation. (Room 406) -1 for that issue. Desk staff were unhelpful and not typical of my previous NL experiences. Over a 4 night stay, we engaged at check in/out and 3 questions - they couldn’t care less and were of no help."

"Room.clean. Staff excellent. Kudos to the staff member who moved her car so I could park. Room ultra modern."

"Room clean. Staff friendly. Nice location. Attached restaurant very good."

"It's a tiered hotel. Elevator was out of order. We booked a pet friendly room and they put us on the 3rd floor. Had to send someone up to help carry our bags down to the main floor . Not one of our good stays"