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"Once I saw that the hotel was now run by OYO I nearly had a heart attack as the one in Cardiff is shocking! The only reason we were okay was because of the manager who is looking at leaving anyway. It is a terrible company. You can see things are deteriorating already. The carpets are very dirty. We were in a room that had almost light coming in."

"Decent and clean. That’s about it."

"Room didn’t feel particularly clean, found more than a few marks and hairs on the bed. Didn’t expect the pool to be full of families and children as it seems to be part of a leisure centre, not just for hotel guests, so wasn’t a nice experience for using the sauna and steam room, and also wasn’t a clean area. Staff were disinterested and slow at the front desk, and I heard them telling some other hotel guests as I was leaving that the pool was at capacity, which is something to bear in mind...

"Shower was dated"

"Fabulous centre city location, clean comfortable room, just steps to the tram stop."

"Needs renovation"

"Loved it, very close to places of interest and easy to walk around to the town and find our way back. Place was well cleaned, though they did reuse our sheets one day for a swap. Understandable i suppose. Spent 10 mins awaiting someone to come to the front desk to check in on arrival, but was always manned nearly every other time. Otherwise, incredibly enjoyable stay."

"Wry friendly staff, lovely room great location"

"The room was dirty, the bed linen was not clean, and the heater was not enabled. Additionally, there were no toiletries provided."

"Vvery good location for the theatres and city centre"

"Excellent"